Ice is melting and food is not staying frozen.
The first thing to check is to make sure that the fans are running. If not then test to see if they are getting power. If not then the unit is most likely stuck in defrost which the timer would need to be replaced. If they are running then check to see if the compressor is running. If it is not then the start relay more than likely failed. This would also give a clicking noise in a lot of cases while trying to start.
Trying to change water filter and was told we need 4396508. It does not work. What # should we be using? Please help.
Answer Hello Joan! Based on the model number given the water filter, part number 4396508, is the correct replacement listed for your model GS6SHEXNS00. Thanks.