How to test & replace the left front dual element on an electric Samsung range

If you’re unable to use the left front dual element on your electric Samsung range, it may need to be replaced. The left front dual element provides precise heat control for cooking and allows you to use a smaller inner element and a larger outer element, depending on the size of your cookware.

Don’t worry — you can test and replace this part yourself to save the expense of a service call, and we’re here to help along the way.

If you need any replacement parts for your Samsung range, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

Important: The part replacement information provided in this article is based on model FTQ387LWGX  and may not apply to your specific appliance model. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

What you need

• Phillips head screwdriver
• Flathead screwdriver
• Multimeter
• New dual element (if needed; make sure it’s compatible with your specific range model before purchase & installation)

Important: The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.

Read more:  7 reasons your electric Samsung range cooktop warming element isn’t working & how to fix it

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind:

• Always power off and unplug your appliance or switch off the circuit breaker before you attempt any maintenance or replacement work. This keeps you safe by eliminating any risk of electric shock.
• If the appliance has recently been used, give it plenty of time to cool down before working on it.
• Take your time while working to prevent accidents and personal injuries. Rushing is the enemy of precision.
• Work in a well-lit area so you can see and access appliance parts.
• Keep your workspace free of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with wet hands. Make sure the work area is completely dry.
• Check the user manual to see if there are specific installation or safety instructions related to your appliance or replacement part.
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause personal injury.
• Wear insulated work gloves to protect your hands from sharp metal parts and debris.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Always take photos or make a note of wiring terminals or other connections before disconnecting them to make reassembly easier.

Read more: 6 safety tips for using an electric range

How to test the left front dual element

Find out if your range has a faulty dual element by following these steps.

Step 1: Access the element

1. Make sure the range is unplugged from the power supply.
2. Open the oven door.
3. Remove the screws at the top of the opening that holds the main top in place.
4. Lift the main top up and flip it over to expose the element.

Step 2: Test the element

1. Make sure the range is unplugged from the power outlet.
2. Set a multimeter to continuity mode.
3. Use the meter probes to test the element from connector 1b (black wire) to 2b (yellow wire). There should be no continuity when the element is off, and continuity once the element has been heating for a few moments.

NOTE: There are two ways to test the element: resistance or voltage testing. A good resistance reading would be a sign that the element is good, but you could also get a false reading. Doing a voltage test is the best option for testing the element. 

Option #1: Resistance test

1. Make sure the range is unplugged from the power outlet.
2. Use the meter leads to test from 2a (gray wire) to terminal A (blue wire, inner terminal).
3. Check the meter reading. You should get a resistance of 45-55 Ohms.
4. Use the meter leads to test from 2a (gray wire) to terminal B (orange wire, outer terminal). You should get a resistance of 42-48 Ohms.

Option #2: Voltage test

LIVE VOLTAGE WARNING: For this test, the range needs to be plugged in and powered on. Please be very careful to protect yourself from electric shock, which has the potential to cause serious injuries. Don’t ever test live voltage if you’re uncomfortable using a multimeter.

1. Plug the range in or turn the breaker back on.
2. Set the multimeter to voltage (VAC) mode.
3. Place one meter lead on the 2a terminal (gray wire) and the other lead on the A terminal (blue wire). You should get 240 volts AC here.
4. Move the meter leads to the 2a terminal (gray wire) and the B terminal (orange wire). There should also be 240 volts AC here.

If the resistance and voltage readings are correct but the element isn’t working, then the element is faulty and needs to be replaced.

How to replace the left front dual element (if needed)

If your Samsung range has a bad dual element, follow these steps to replace it yourself.

1. Unplug the range from the power outlet.
2. Disconnect the wiring from the element and then at the top back corners of the range.
3. Remove the two screws on each end of the bracket that holds the element in place.
4. Use a flathead screwdriver to pop the clip and loosen the bracket.
5. Remove the element.
6. Place the new element on the glass and reconnect the wiring.
7. Reinstall the bracket and secure it with the two screws on each end.
8. Flip the glass top back over and install the screws under the cooktop to secure it.
9. Install the rear panel over the control board.
10. Plug the unit back in or flip the circuit breaker back on.
11. Test the range to make sure the new element is working correctly.

Read more: How To Replace A Range/Stove Glass Cooktop Assembly

More information

Thanks for reading! We hope this guide helped you replace the left front dual element on your Samsung range.

If you still need some replacement parts, grab your model number and head over to AppliancePartsPros.com. We offer over two million parts and most orders arrive in two business days. If you need some help with finding the right part or placing an order, you can contact our team at 1 (877) 477-7278.

While you’re waiting for your new part to arrive, you can explore our DIY blog and watch thousands of video tutorials on our YouTube channel.

Follow us on Facebook, Twitter and Instagram to see our latest repair guides!