Samsung electric range bake & broil functions not working: A troubleshooting guide

If the bake and broil functions on your Samsung electric range aren’t working, it can be frustrating, especially when you’re in the middle of cooking. We’ll walk you through common problems that could be preventing your oven from heating properly and provide steps to help you diagnose and fix the issue, so you can get back to cooking.

If you find out that you need any replacement parts for your appliance while you’re troubleshooting, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

Important: The error code information provided in this article may not apply to your specific appliance model. The disassembly information is based on models starting with FTQ387LWGX. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind: 

• Always power off and unplug your appliance or switch off the circuit breaker before attempting any maintenance or replacement work. This keeps you safe by preventing any risk of injury from electric shock.
• Wear insulated work gloves to protect your hands from sharp metal parts, pinching hazards and debris.
• Take your time and don’t rush while working to prevent accidents and personal injuries.
• Work in a well-lit area so you can clearly see and access the interior parts.
• Clear your workspace of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with bare wet hands. Make sure the work area is completely dry.
• Check your user manual to see if there are specific installation or safety instructions for your part or appliance. 
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause injury.
• Wear safety glasses when working with chemicals, dust or cleaning large debris to prevent injury. 
• If the appliance has recently been used, give it plenty of time for any heating parts to cool down before working on it. 
• Take pictures or make a note of wiring terminals or other connections before disconnecting to prevent any problems with reassembly.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.

Read more: Electric Range Little to No Heat When Baking: Top 5 Reasons and Fixes

Tools and materials needed

• Phillips head screwdriver
• Multimeter

Important: The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.

Read more: How to fix an electric Whirlpool range that won’t start after a self-clean cycle  

Troubleshooting steps

Step 1: Main control board test

LIVE VOLTAGE WARNING: For this test, the appliance needs to be plugged in and powered on. Please be very careful to protect yourself from electric shock, which has the potential to cause serious injuries. Don’t ever test live voltage if you’re uncomfortable using a multimeter.

1. Slide the range out from the wall.
2. Remove the rear cover on the top back of the control panel by unscrewing several Phillips-head screws.
3. Locate the CN04 and CN05 connectors on the main control board, which communicate with the relay control board.
4. The range needs to be plugged in for this test. 
5. Set your multimeter to VDC and test the orange-to-blue wires on the CN04 connector. You should get 4.7 VDC.
6. Using your multimeter set to VDC, test the black-to-white wires on the CN05 connector. You should get 3.85 VDC.

If these voltages are incorrect, the main control board is faulty and may need to be replaced. If the voltages are correct, continue to the next step.

Step 2: Relay control board test

1. Pull the range out and remove the rear panel to expose the relay control board located on the right side just above the terminal block.
2. Set the multimeter to VAC. Test for 120 VAC from the gray wire to chassis ground.
3. Then, set the oven to bake and test for 120 VAC at the yellow wire to chassis ground. If the bake element isn’t working but voltage is present, the element may be faulty.
4. Set the multimeter to VAC and test the black wire to chassis ground for 120 VAC.
5. Set the oven to broil and test for 120 VAC at the brown wire to chassis ground. If voltage is present but the broil element doesn’t work, the element could be faulty.

Step 3: Bake element test

1. Set the range to bake and leave it plugged in.
2. Set your multimeter to VAC and test from one terminal of the bake element to the other.
3. If you get 240 VAC but the element doesn’t heat, the bake element is faulty and needs to be replaced.

Step 4: Broil element test

1. Set the range to broil and leave it plugged in.
2. Set your multimeter to VAC and test from one terminal of the broil element to the other.
3. If you get 240 VAC but the broil element doesn’t heat, the broil element is faulty and needs to be replaced.

Step 5: Oven sensor test

1. Unplug the range to avoid electric shock.
2. Locate the oven sensor (usually on the right side of the back panel of the range).
3. Disconnect the sensor harness.
4. Set your multimeter to Ohms and test the sensor. A functional sensor should read around 1080 Ohms at room temperature.
5. If the sensor shows a different reading, it’s faulty and needs to be replaced.

Read more:  Pro tips for replacing the main control board in a Samsung range

Additional information

Thank you for reading! We hope this guide helped you get your range working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos. 

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more.

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