Troubleshooting error code UE on a Samsung top load washer

Is your Samsung top load washer displaying the error code UE? Don’t worry, we’ve got you covered. This is a troubleshooting problem that you can fix yourself without the need for a costly service call, and we’re here to help!

If you find out that you need any replacement parts for your appliance while you’re troubleshooting, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

Important: The error code information provided in this article may not apply to your specific appliance model. The disassembly information is based on models starting with WA45H7 and WA422P. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

What does the error code mean?

When the washer’s sensors detect an unbalanced load, the UE error code is displayed, and the washer will typically stop the cycle. This is a safety feature to prevent potential damage to the machine from excessive vibrations. This can happen for a few key reasons:

• Uneven load distribution
• Overloading the washer
• Mechanical issues

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind:

• Always power off and unplug your appliance or switch off the circuit breaker before attempting any maintenance or replacement work. This keeps you safe by preventing any risk of injury from electric shock.
• Wear insulated work gloves to protect your hands from sharp metal parts, pinching hazards and debris.
• Take your time and don’t rush while working to prevent accidents and personal injuries.
• Work in a well-lit area so you can clearly see and access the interior parts.
• Clear your workspace of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with bare wet hands. Make sure the work area is completely dry.
• Check your user manual to see if there are specific installation or safety instructions for your part or appliance.
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause injury.
• Wear safety glasses when working with chemicals, dust or cleaning large debris to prevent injury.
• If the appliance has recently been used, give it plenty of time for any heating parts to cool down before working on it.
• Take pictures or make a note of wiring terminals or other connections before disconnecting to prevent any problems with reassembly.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Turn off the water supply at the outlet before beginning repairs to any appliance parts that hold water. Have towels ready for any residual water in the system when removing parts.

Read more: How to Decide What Water Temperature to Use for Laundry

Tools and materials needed

• Multimeter
• Screwdrivers
• 10mm and 17mm nut drivers
• Pliers

Important: The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.

Read more: How To Prevent And Remove Mold From Your Front-Load Washer

Troubleshooting steps

Check the laundry load

1. Ensure the laundry is evenly distributed in the wash drum.
2. Look for any oddly placed or bunched up items that could be contributing to the uneven load.
3. Check if there are any heavy or water-absorbent items like thick towels, blankets, or rugs in the load.
4. Avoid overloading the washer, as this can also lead to imbalance issues.
5. Try redistributing the laundry load or removing any particularly heavy or absorbent items and run the wash cycle again.
6. For particularly heavy or bulky items, you may want to wash them separately in a smaller, more balanced load.

Check the washer level

1. Use a small level tool to check the level of the washer from front-to-back and side-to-side. The washer should be level within 1/2 inch. An unleveled washer can cause the drum to become unbalanced during the spin cycle.
2. Verify that the washer is sitting firmly on a sturdy floor.
3. Adjust the leveling legs as needed to ensure the washer is stable and level.

Inspect the suspension rods

1. The suspension rods connect the outer tub to the frame and allow the tub to move freely during the wash cycle.
2. Inspect the suspension rods for any signs of wear, damage, or looseness. Replacement of the suspension rods may be required if they are damaged.

Check the motor and outer tub

1. Examine the washer motor for any visible damage or signs of failure. A damaged or malfunctioning motor can cause imbalance issues.
2. Inspect the outer tub for any cracks, dents, or other physical damage that could be contributing to the unbalanced operation.

Read more: What’s A Full Load Of Laundry? A Guide To Efficient Washing

Additional information

Thank you for reading! We hope this guide helped you get your Samsung washer working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos.

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more.

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