What error code 39e on a Samsung refrigerator means

Is your Samsung refrigerator displaying error code 39e? Don’t worry, this is a problem that you can fix yourself without the need for a costly service call and we’re here to help you do it!

If you find out that you need any replacement parts for your appliance while you’re troubleshooting, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

The error code information provided in this article may not apply to your specific appliance model. The disassembly information is based on models starting with RF31. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

What the error code means

Samsung Refrigerator Error Code 39E indicates a problem with the ice maker function and can be caused by various factors, including ice jamming and lack of water flow. This error occurs when there’s a problem with the ice maker’s arm, which may not be functioning properly and could result in no ice being dispensed.

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind: 

• Always power off and unplug your appliance or switch off the circuit breaker before attempting any maintenance or replacement work. This keeps you safe by preventing any risk of injury from electric shock.
• Wear insulated work gloves to protect your hands from sharp metal parts, pinching hazards and debris.
• Take your time and don’t rush while working to prevent accidents and personal injuries.
• Work in a well-lit area so you can clearly see and access the interior parts.
• Clear your workspace of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with bare wet hands. Make sure the work area is completely dry.
• Check your user manual to see if there are specific installation or safety instructions for your part or appliance. 
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause injury.
• Wear safety glasses when working with chemicals, dust or cleaning large debris to prevent injury. 
• If the appliance has recently been used, give it plenty of time for any heating parts to cool down before working on it. 
• Take pictures or make a note of wiring terminals or other connections before disconnecting to prevent any problems with reassembly.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Turn off the water supply at the outlet before beginning repairs to any appliance parts that hold water. Have towels ready for any residual water in the system when removing parts. 

Troubleshooting steps

Reset the ice maker

1. Locate the ice maker inside the freezer compartment.
2. Turn the ice maker off and unplug the refrigerator for a few hours.
3. Plug the refrigerator back in and turn the ice maker on to see if the error code is resolved.

Check for jammed ice

1. Remove the ice bucket and inspect the ice maker area for any blockages or obstructions.
2. If there is a buildup of ice, use a hair dryer to gently melt and remove the ice.
3. Make sure the ice maker can rotate freely without any interference.

Test the icemaker

1. Locate the ice maker unit in the freezer compartment.
2. Manually rotate the ice maker arm to ensure it moves freely without any resistance.
3. Check for any signs of damage or wear on the ice maker components.

Inspect the wiring and connections

1. Unplug the refrigerator and remove the back panel to access the wiring and connectors.
2. Inspect the wires and connections for any visible signs of damage, such as frayed wires or loose connections.
3. Replace any damaged wires or tighten loose connections using pliers.

Reset the refrigerator

1. Locate the temperature adjustment buttons on the dispenser panel, usually the freezer or fridge temperature buttons.
2. Turn the power switch off.
3. Press and hold the temperature adjustment buttons for 5-10 seconds to reset the refrigerator.
4. Release the buttons and turn the power back on.

Additional information

Thank you for reading! We hope this guide helped you get your Samsung refrigerator working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos. 

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more.

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