F0 E5 error on a Whirlpool washer: How to troubleshoot

If you own a Whirlpool washer and have encountered the F0 E5 error code, you’re not alone. This error code typically indicates that the washer is unbalanced, which can disrupt its normal operation. With the following tips and a few tools, you should be able to fix this issue in about an hour.

If you need any replacement parts for your Whirlpool washer, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

Disclaimer: The error code information provided in this article is based on general service manuals and may not apply to your specific appliance model. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

What does the F0 E5 error code mean?

The F0 E5 error serves as a notification that the washer has found an issue with the load balance during the cycle. The washer can become off-balance when the weight distribution of the load inside the machine is uneven. This can happen due to unevenly distributed laundry, an overloaded washer or leveling issues. When the F0 E5 error code is displayed, the washer may stop the cycle.

Mechanical or sensor problems within the appliance itself – such as malfunctioning suspension springs, shock absorbers, or load balance sensors – can also cause the washer to become unbalanced and throw an F0 E5 error.

Read more: Tips For Preventing Laundry Damage in Your Washing Machine

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind:

• Always power off and unplug your appliance or switch off the circuit breaker before attempting any maintenance or replacement work. This keeps you safe by preventing any risk of injury from electric shock.
• Turn off the water supply at the outlet before beginning repairs to any appliance parts that hold water. Have towels ready for any residual water in the system when removing parts.
• Wear insulated work gloves to protect your hands from sharp metal parts, pinching hazards and debris.
• Don’t test wiring with a multimeter for live voltage if you’re unfamiliar with how to prevent short-circuiting when testing.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Take your time and don’t rush while working to prevent accidents and personal injuries.
• Work in a well-lit area so you can clearly see and access the interior parts.
• Clear your workspace of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with bare wet hands. Make sure the work area is completely dry.
• Check your user manual to see if there are specific installation or safety instructions for your part or appliance.
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause injury.
• Wear safety glasses when working with chemicals, dust or cleaning large debris to prevent injury.
• If the appliance has recently been used, give it plenty of time for any heating parts to cool down before working on it.
• Take pictures or make a note of wiring terminals or other connections before disconnecting to prevent any problems with reassembly.

Read more: Your Laundry Cleaning Chemical Guide

How to troubleshoot the F0 E5 error

Step 1: Check the load size

Laundry items should be evenly distributed inside the washer when you’re loading it. Avoid overloading the washer or washing single heavier items, since this can lead to imbalances. Only load similar items in loose heaps evenly around the basket wall.

If you need to wash oversized, non-absorbent items like comforters, blankets or large jackets, consider using the Bulky Item cycle or taking them to a commercial washing machine.

Step 2: Make sure the washer is level

The washer’s feet should be in firm contact with the floor. If necessary, adjust the feet and tighten the jam nuts against the bottom of the cabinet to secure them in place.

Step 3: Check the floor under the washer

An uneven floor is one of the most common causes of an unbalanced washer. Washers and all other large appliances should only be installed on smooth, even surfaces.

If you suspect the floor is uneven and replacing it isn’t an option, you can place a 3/4-inch piece of plywood under the washer to create a level surface.

Step 4: Check for weak suspension

Gently push the basket of the washer to see if it bounces excessively. The basket should only bounce up and down once when pushed. If you notice excessive bouncing, it may mean there’s a weak suspension system that needs to be adjusted or replaced.

You should also check to see if the basket appears to be leaning more to one side when it’s idle and not loaded. This may mean that a suspension rod or spring needs to be replaced.

Step 5: Check the suspension springs

The suspension springs are responsible for stabilizing the drum during the wash cycle. If you suspect an issue with the suspension springs, follow these steps:

1. Turn off the washer and unplug it from the outlet.
2. Depending on the model of your washer, you may need to remove the top or rear panel to access the suspension springs. Refer to the user manual or manufacturer’s instructions for guidance on how to safely access these parts.
3. Visually inspect the suspension springs for any signs of damage or wear. Look for cracks, breaks, or stretched-out springs. If you notice any issues, replace the springs.

Read more: 10 Washing Machine Tips to Get Stains Out

Additional information

Thank you for reading! We hope this guide helped you get your Whirlpool washer working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos.

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more. We can also help you troubleshoot common washer problems here.

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