How to clear an F11 error on an electric Frigidaire range

Are you seeing an F11 error code on your electric Frigidaire range? This error message usually pops up when there’s a problem with the stove’s electronic controls.

But your range isn’t gone for good! By following a few troubleshooting steps, you can fix your machine yourself without the need to call in an expensive service technician.

If you find out that you need any replacement parts for your Frigidaire range, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

The information in this article may not apply to your specific appliance model. We recommend consulting your manufacturer’s documentation or contact us with any questions.

Watch here: How to clean a glass cooktop

What does the F11 error mean?

F11 is a shorted key error. It usually means a key on the keypad has been pressed for a long time. Resolving the code could be as simple as removing an object that’s pressing on the key or repairing an electrical problem with an internal part.

Some possible causes of the F11 code include:

A faulty keypad

Over time, debris or moisture can seep behind the surface membrane of the keypad and cause short circuits between the contacts. Physical damage from cleaning accidents or normal wear-and-tear may also disrupt connections. Since the keypad is how the control board receives input, any issues here can break that vital link.

Interface cable problems

The wiring harness connecting the keypad to the main control board is susceptible to damage from rough handling or repeated bending. Loose, dirty, or corroded connections in this cable can cause the range to throw an F11 error.

A bad control board 

Failure, software bugs, or other electrical issues with the control board may mean the board needs to be replaced.

Read more: Top 5 Tips for Troubleshooting Appliance Problems

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind: 

• Always power off and unplug your appliance or switch off the circuit breaker before you attempt any maintenance or replacement work. This keeps you safe by preventing any risk of electric shock. 
• If the appliance has recently been used, give it plenty of time to cool down before working on it. 
• Take your time while working to prevent accidents and personal injuries. Rushing is the enemy of precision.
• Work in a well-lit area so you can see and access appliance parts.
• Keep your workspace free of clutter and other obstacles. Keep children and pets away from the work area.
• Check the user manual to see if there are specific installation or safety instructions related to your appliance or replacement part. 
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause personal injury.
• Wear insulated work gloves to protect your hands from sharp metal parts and debris.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Always take photos or make a note of wiring terminals or other connections before disconnecting them to make reassembly easier.
• Don’t test live voltage with a multimeter if you’re unfamiliar with how to prevent short-circuiting.

How to troubleshoot the F11 error code

Now that you understand some potential causes for the F11 code, you can dig into the range to fix the specific issue. 

Step 1: Reset the power

1. Unplug the range from the power outlet or flip the circuit breaker off.
2. Let the range rest for at least 2-3 minutes.
3. Plug the range back in or flip the breaker back on.

If the error message is still there, move on to the next step.

Step 2: Inspect the keypad

Use a flashlight to inspect the keypad membrane. Look for debris, signs of moisture, or physical damage. If the keypad is damaged, replace it with a new one.

To remove debris from the keypad, disconnect it from the range and gently clean it with a soft cloth.

If the keypad looks OK, move on to the next step.

Step 3: Check the keypad connections

1. Remove the control panel to access the back of the keypad cable.
2. Look for signs of corrosion, dirt, or loose/broken connections with the control board.
3. Reseat the cable if necessary. If you find any damage, replace the cable/wiring.

If the connections look good, continue troubleshooting.

Step 4: Test the keypad

1. Unplug the range.
2. Set a multimeter to check for continuity.
3. Use the meter probes to test for shorts between the keypad contacts.
4. Check the meter reading and listen. If you hear a beeping tone from the meter, that means there’s continuity and the contacts are good. If the meter doesn’t beep and there’s no continuity, then the keypad is faulty and needs to be replaced.

If the keypad is good and no other issues are found, you can replace the control board as a last resort.

Read more: How To Use A Multimeter

Additional information

Thank you for reading! We hope this guide helped you get your Frigidaire range working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos. 

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more.

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