How to replace Whirlpool ice machine cutter grid W10919199

The cutter grid in a Whirlpool ice machine cuts the ice into small, uniform pieces before they drop into the bin. Over time and with regular use, the cutter grid can wear out or become damaged.

Fortunately, with a few basic tools and some patience, you can tackle this repair yourself and get your ice machine back in working order. So, let’s get started!

You can find a replacement cutter grid here. If you need other replacement parts for your Whirlpool ice machine, just enter your model number at AppliancePartsPros.com to find them. It’s that easy! Most orders arrive in just two business days, and we have thousands of guides to show you how to install your new parts.

Disclaimer: The part replacement information provided in this article may not apply to your specific appliance model. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

Signs the cutter grid may need to be replaced

Common signs that the cutter grid needs to be replaced include:

• Damage such as cracks or broken wires
• Irregular-shaped or oversized ice cubes
• Ice cubes that get stuck in the grid
• Grid not cutting ice cubes

Read more: Why is my Whirlpool ice machine not making enough ice?

What you need

• New ice cutter grid (make sure it’s compatible with your model before installing)
• 1/4-inch nut driver
• Putty knife or flat-blade screwdriver

Disclaimer: The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.

Read more: Cleaning & maintenance tips for under-the-counter ice machines

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind:

• Always power off and unplug your appliance or switch off the circuit breaker before you attempt any maintenance or replacement work. This keeps you safe by preventing any risk of electric shock.
• Turn off the water supply at the outlet before beginning repairs. Keep towels ready to catch any residual water in the system when removing parts.
• If the appliance has recently been used, give it plenty of time to cool down before working on it.
• Take your time while working to prevent accidents and personal injuries. Rushing is the enemy of precision.
• Work in a well-lit area so you can clearly see and access appliance parts.
• Keep your workspace free of clutter and other obstacles. Keep children and pets away from the work area.
• Check the user manual to see if there are specific installation or safety instructions related to your appliance or replacement part.
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause personal injury.
• Wear insulated work gloves to protect your hands from sharp metal parts and debris.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.

Read more: How to Protect Your Appliances in a Power Outage

How to replace the cutter grid

1. Unplug the ice machine from the power outlet.
2. Shut off the water supply to the machine.
3. Find the access cover, which is usually on the front or top of the appliance. Use a 1/4-inch nut driver to unthread the screws that hold the access cover to the control panel. If the access cover is difficult to remove, you can use a putty knife to help pry it free. Gently insert the putty knife between the cover and the appliance and apply slight pressure to loosen it.
4. Find the ice bin thermistor wire connector and the cutting grid wire connector inside. These are usually located near the control panel or the ice bin area.
5. Disconnect the ice bin thermistor wire connector and the cutting grid wire connector. Carefully detach the connectors by pulling them apart.
6. Unthread the two mounting screws that hold the cutting grid to the bracket and liner. These screws are typically located on the sides or top of the cutting grid.
7. Slide out the old cutting grid from the bracket and liner. Pull the grid straight out to remove it.
8. If there’s a right-side spacer attached to the old grid, transfer it to the new one. Make sure the spacer is aligned on the right side of the grid.
9. Align the new cutting grid on the bracket and liner in the machine. Make sure it’s positioned correctly and matches the placement of the old grid.
10. Thread the mounting screws back into the bracket and liner to secure the new cutting grid in place. Tighten the screws firmly but don’t overtighten them.
11. Reconnect the cutting grid wire connector and the thermistor wire connector. Align the connectors and push them together until they snap into place.
12. Align the bottom edge of the access cover so the ice scoop housing rests on top of it.
13. Secure the access cover in place by threading and tightening the screws. Make sure all the screws are tightened to hold the cover.
14. Restore the water supply to the machine.
15. Plug the power cord back in and turn the ice machine on.

Read more: How To Find Your Appliance’s Model Number

Additional information

Thanks for reading! We hope this guide helped you replace the cutter grid on your Whirlpool ice machine.

If you still need some replacement parts, grab your model number and head over to AppliancePartsPros.com. We offer over two million parts and most orders arrive in two business days. If you need some help with finding the right part or placing an order, you can contact our team at 1 (877) 477-7278.

While you’re waiting for your new part to arrive, you can explore our DIY blog and watch thousands of video tutorials on our YouTube channel.

Be sure to follow us on Facebook, Twitter and Instagram to see our latest repair guides!