Samsung electric range door not closing: A troubleshooting guide

Is your Samsung electric range door failing to close? Don’t worry! We’ll walk you through several troubleshooting steps to diagnose the issue so you can get your range door closing properly again.

If you find out that you need any replacement parts for your Samsung range while you’re troubleshooting, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

Important: The troubleshooting information in this article is based on model FTQ387LWGX and may not apply to your specific appliance model. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

What you need

• Phillips head screwdriver

Important: The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.

Read more: How To Replace An Oven Door Hinge

Safety tips

When working on any appliance, always keep safety first to avoid personal injury or damage to the appliance or its parts. Here are some tips to keep in mind:

• Always power off and unplug your appliance or switch off the circuit breaker before you attempt any maintenance or replacement work. This keeps you safe by eliminating any risk of electric shock. 
• If the appliance has recently been used, give it plenty of time to cool down before working on it. 
• Take your time while working to prevent accidents and personal injuries. Rushing is the enemy of precision.
• Work in a well-lit area so you can see and access appliance parts.
• Keep your workspace free of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with wet hands. Make sure the work area is completely dry.
• Check the user manual to see if there are specific installation or safety instructions related to your appliance or replacement part. 
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause personal injury.
• Wear insulated work gloves to protect your hands from sharp metal parts and debris.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Always take photos or make a note of wiring terminals or other connections before disconnecting them to make reassembly easier.
• Don’t test live voltage with a multimeter if you’re unfamiliar with how to prevent short-circuiting.

Read more: 6 safety tips for using an electric range

What to look for on the door

1. Start by checking the door hinges for any debris or dirt that might be preventing them from closing correctly. Wipe away any debris you find.
2. Open the oven door fully. Slowly lower it to see if it drops down without resistance. If the door falls freely, the hinges are likely worn out and need to be replaced. The door should lower smoothly and not feel too loose.
3. With the door fully open, it should sit level. If the door is sitting below level, the hinges are likely damaged or misaligned and need replacement.
4. Make sure the latch for the self-cleaning function is lining up correctly with the door. If the latch is stuck outward, it could be preventing the door from closing properly.
5. If the door glass has been broken in the past, there could be broken glass in the hinge area. If this is the case, carefully clean it out.
6. Check if the door seal, also called the gasket, is hard, cracked, or brittle. The seal should fit snugly around the oven door. If it looks worn out, it’s time to replace it.

Read more: Oven Door Won’t Close: 4 Reasons & Fixes

Additional information

Thank you for reading! We hope this guide helped you get your Samsung range working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos. 

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more.

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