Troubleshooting error code 5E on a Samsung top load washer

Is your Samsung top load washer displaying the error code 5E? Don’t worry, we’ve got you covered. This is a troubleshooting problem that you can fix yourself without the need for a costly service call, and we’re here to help!

If you find out that you need any replacement parts for your appliance while you’re troubleshooting, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

Important: The error code information provided in this article may not apply to your specific appliance model. The disassembly information is based on models starting with WA45H7 and WA422P. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

What does the error code mean?

The error code 5E on a Samsung top load washer indicates a problem with the drain system. This error code signifies that the washing machine is unable to properly drain the water during a wash cycle. The error code is triggered when the washing machine’s control board detects a problem with the drainage process, preventing the machine from completing the cycle successfully.

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind:

• Always power off and unplug your appliance or switch off the circuit breaker before attempting any maintenance or replacement work. This keeps you safe by preventing any risk of injury from electric shock.
• Wear insulated work gloves to protect your hands from sharp metal parts, pinching hazards and debris.
• Take your time and don’t rush while working to prevent accidents and personal injuries.
• Work in a well-lit area so you can clearly see and access the interior parts.
• Clear your workspace of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with bare wet hands. Make sure the work area is completely dry.
• Check your user manual to see if there are specific installation or safety instructions for your part or appliance.
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause injury.
• Wear safety glasses when working with chemicals, dust or cleaning large debris to prevent injury.
• If the appliance has recently been used, give it plenty of time for any heating parts to cool down before working on it.
• Take pictures or make a note of wiring terminals or other connections before disconnecting to prevent any problems with reassembly.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Turn off the water supply at the outlet before beginning repairs to any appliance parts that hold water. Have towels ready for any residual water in the system when removing parts.

Read more: Tips For Preventing Laundry Damage in Your Washing Machine

Tools and materials needed

• Multimeter
• Screwdrivers
• 10mm and 17mm nut drivers
• Pliers

Important: The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.

Read more: How to Decide What Water Temperature to Use for Laundry

Troubleshooting steps

Check the drain hose

1. Disconnect the drain hose at the back of the washing machine.
2. Inspect the drain hose for any clogs, kinks, or obstructions that may be preventing drainage.
3. If the drain hose is clogged, clean or replace the hose.
4. Ensure the drain hose is positioned correctly and installed to the required height in the manufacturer installation instructions.
5. If the washing machine is located in a cold environment, check for any frozen water in the drain system.
6. Thaw any frozen water by running a hot water cycle or using a hair dryer to warm the affected areas.
7. Ensure the washing machine is installed in a warm, well-ventilated area to prevent future freezing issues.

Inspect the drain pump assembly

1. Remove the access panel or rear cover of the washing machine to access the drain pump assembly.
2. Examine the drain pump for any visible debris or foreign objects that may have accumulated inside.
3. Use a flashlight to thoroughly inspect the drain pump impeller for any damage or wear.
4. Clean the drain pump assembly by removing any debris or lint buildup.

Check the drain pump wiring

1. Visually inspect the wiring to the drain pump for any signs of damage, such as fraying, loose connections, or burns.
2. Ensure the drain pump wiring is securely connected to the appropriate terminals on the control board.
3. If the wiring appears damaged, replace the drain pump wiring harness.

Test the drain pump motor

1. Measure the resistance of the drain pump motor using a multimeter.
2. Disconnect the wiring connection to the motor and touch the meter probes to the two terminals on the pump motor.
3. The normal resistance range is 13.5 Ω to 16.5 Ω. If the resistance is outside of this range, the drain pump motor is faulty and needs to be replaced.

Check the control board voltage

1. Access the control board by removing the 6 screws around the back of the control panel.
2. Remove the wiring connector on the control board for the drain pump.
3. Reconnect power to the appliance and test with a multimeter for 120V AC voltage at the drain pump connection on the board.
4. If there is no voltage present, the control board will need to be replaced.

Read more: How to Deep Clean a Washing Machine

Additional information

Thank you for reading! We hope this guide helped you get your Samsung washer working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos.

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more.

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