{"id":10367,"date":"2024-08-07T09:47:08","date_gmt":"2024-08-07T16:47:08","guid":{"rendered":"https:\/\/www.appliancepartspros.com\/b\/?p=10367"},"modified":"2026-07-14T09:34:15","modified_gmt":"2026-07-14T16:34:15","slug":"samsung-range-triple-surface-element-isnt-heating-what-it-means-and-how-to-fix-it","status":"publish","type":"post","link":"https:\/\/www.appliancepartspros.com\/b\/samsung-range-triple-surface-element-isnt-heating-what-it-means-and-how-to-fix-it\/","title":{"rendered":"Samsung range triple surface element isn\u2019t heating: What it means and how to fix it"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Wondering why your Samsung range triple element isn&#8217;t heating? We&#8217;ve got all the troubleshooting steps &#038; parts you need to fix it.<\/p>\n","protected":false},"author":3,"featured_media":10372,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"samsung range triple element isn't heating","_yoast_wpseo_title":"%%title%% %%page%%","_yoast_wpseo_metadesc":"Wondering why your Samsung range triple element isn't heating? We've got all the troubleshooting steps & parts you need to fix it.","_aviaLayoutBuilderCleanData":"[av_image src='https:\/\/www.appliancepartspros.com\/b\/wp-content\/uploads\/2024\/08\/Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-app-blog-rectangle-17.jpg' attachment='10371' attachment_size='full' copyright='' caption='' styling='' align='center' font_size='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' hover='' appearance='' link='' target='' title_attr='' alt_attr='' lazy_loading='disabled' id='' custom_class='' av_element_hidden_in_editor='0' av_uid='av-lzk2x2x8' admin_preview_bg=''][\/av_image]\r\n\r\n[av_textblock size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' id='' custom_class='' av_uid='av-lzjybi4j' admin_preview_bg='']\r\n<!-- wp:paragraph -->\r\n\r\nIf the triple surface element on your electric Samsung range isn\u2019t heating, don\u2019t call an expensive repair technician just yet! The problem is easier to fix than you think, and you can get your unit back up and running in no time.\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:paragraph -->\r\n\r\nIf you find out that you need any <a href=\"https:\/\/appliancepartspros.com\/samsung-range-cooktop-oven-parts.html\"><strong>replacement parts for your Samsung range<\/strong><\/a> while you\u2019re troubleshooting, you can enter your <a href=\"https:\/\/www.appliancepartspros.com\/b\/how-to-find-your-appliances-model-number\/\"><strong>model number<\/strong><\/a> at <a href=\"https:\/\/www.appliancepartspros.com\/\"><strong>AppliancePartsPros.com<\/strong><\/a> to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:paragraph -->\n\n<!-- \/wp:paragraph --> <!-- wp:heading -->\r\n\r\n[lwptoc numeration=\"romannested\"]\r\n<p style=\"font-size:14.5px;margin:14px 0;font-family:system-ui,-apple-system,sans-serif\"><a href=\"#app-safety-notes\">Full safety notes below<\/a><\/p>\n\n<h2>What you need<\/h2>\r\n<!-- \/wp:heading --> <!-- wp:list -->\r\n<ul>\r\n \t<li>Phillips head screwdriver<\/li>\r\n \t<li>Multimeter<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --> <!-- wp:paragraph -->\r\n\r\n<em><strong>Important:<\/strong> The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.<\/em>\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:paragraph -->\r\n\r\n<strong>Read more: <\/strong><a href=\"https:\/\/www.appliancepartspros.com\/b\/electric-range-heating-coil-cleaning\/\"><strong>Electric Range Heating Coil Cleaning &amp; Upkeep<\/strong><\/a><strong>\u00a0\u00a0<\/strong>\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:heading -->\r\n<h2>Safety precautions<\/h2>\r\n<!-- \/wp:heading --> <!-- wp:paragraph -->\r\n\r\nWhen working on any appliance, remember to keep safety first. Here are some tips to keep in mind:\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:list -->\r\n<ul>\r\n \t<li>Always power off and unplug your appliance or switch off the circuit breaker before you attempt any maintenance or replacement work. This keeps you safe by eliminating any risk of electric shock.<\/li>\r\n \t<li>If the appliance has recently been used, give it plenty of time to cool down before working on it.<\/li>\r\n \t<li>Take your time while working to prevent accidents and personal injuries. Rushing is the enemy of precision.<\/li>\r\n \t<li>Work in a well-lit area so you can see and access appliance parts.<\/li>\r\n \t<li>Keep your workspace free of clutter and other obstacles. Keep children and pets away from the work area.<\/li>\r\n \t<li>Never work on internal parts with wet hands. Make sure the work area is completely dry.<\/li>\r\n \t<li>Check the user manual to see if there are specific installation or safety instructions related to your appliance or replacement part.<\/li>\r\n \t<li>Be gentle when handling or removing parts. Excessive force might damage the appliance or cause personal injury.<\/li>\r\n \t<li>Wear insulated work gloves to protect your hands from sharp metal parts and debris.<\/li>\r\n \t<li>When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.<\/li>\r\n \t<li>Always take photos or make a note of wiring terminals or other connections before disconnecting them to make reassembly easier.<\/li>\r\n \t<li>Don\u2019t test live voltage with a multimeter if you\u2019re unfamiliar with how to prevent short-circuiting.<\/li>\r\n \t<li>Consider wearing safety glasses and\/or a dust mask when working with chemicals, dust or a large amount of debris to prevent irritation or injury.<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --> <!-- wp:paragraph -->\r\n\r\n<strong>Read more: <\/strong><a href=\"https:\/\/www.appliancepartspros.com\/b\/electric-range-element-wont-heat-top-7-reasons-fixes-with-video\/\"><strong>Electric Range Element Won\u2019t Heat: Top 7 Reasons &amp; Fixes<\/strong><\/a>\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:heading -->\r\n<h2>How to troubleshoot the range<\/h2>\r\n<!-- \/wp:heading --> <!-- wp:paragraph -->\r\n\r\nFollow these steps to find out why the triple element isn\u2019t working and how you can fix it.\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:heading {\"level\":3} -->\r\n<h3>Step 1: Test the switch<\/h3>\r\n<!-- \/wp:heading --> <!-- wp:list {\"ordered\":true} -->\r\n<ol>\r\n \t<li>Unplug the range from the power supply.<\/li>\r\n \t<li>Remove the rear panel on the back of the control panel by taking out the screws that hold it in place.<\/li>\r\n<\/ol>\r\n<!-- \/wp:list --> <!-- wp:paragraph -->\r\n\r\n<strong><em>LIVE VOLTAGE WARNING: <\/em><\/strong><em>For this test, the range needs to be plugged in and powered on. Please be very careful to protect yourself from electric shock, which has the potential to cause serious injuries. Don\u2019t ever test live voltage if you\u2019re uncomfortable using a multimeter.<\/em>\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:list {\"ordered\":true,\"start\":3} -->\r\n<ol start=\"3\">\r\n \t<li>Plug the unit back into the power outlet.<\/li>\r\n \t<li>Set your multimeter to volts AC mode.<\/li>\r\n \t<li>Use the meter probes to test for 240 volts AC between the P1 terminal (double red wire) and P2 terminal (double black wire) of the infinite switch. If there\u2019s 240 VAC, continue troubleshooting. If there isn\u2019t 240 volts AC, then there may be a wire failure in the main harness.<\/li>\r\n<\/ol>\r\n<!-- \/wp:list --> <!-- wp:list {\"ordered\":true,\"start\":6} -->\r\n<ol start=\"6\">\r\n \t<li>Set the infinite switch to the inner element position.<\/li>\r\n \t<li>Use the meter probes to test for 240 volts AC between terminal 4 (blue and sky blue wire) and terminal 2 (gray wire). If you get 240 volts AC, continue troubleshooting. If there isn\u2019t 240 volts AC, then the inner element circuit of the infinite switch is likely faulty.<\/li>\r\n \t<li>Set the infinite switch to the inner and middle element positions.<\/li>\r\n \t<li>Use the meter probes to test for 240 volts AC between terminal 4a (sky blue wire) and terminal 2 (gray wire). If you get 240 volts AC, continue troubleshooting. If there isn\u2019t 240 volts AC, then the middle element circuit of the infinite switch is faulty and needs to be replaced.<\/li>\r\n \t<li>Set the infinite switch to the largest element position.<\/li>\r\n \t<li>Use the meter probes to test for 120 volts AC between terminal 4b (sky blue and purple wire) and chassis ground.<\/li>\r\n \t<li>Use the meter probes to test for 240 volts AC between the upper terminal 4 (yellow wire) and terminal 2 (gray wire). If there\u2019s 240 volts AC, then the infinite switch is functioning properly. If there isn\u2019t 240 volts AC at any of the terminal connections, then the infinite switch is faulty and needs to be replaced.<\/li>\r\n<\/ol>\r\n<!-- \/wp:list --> <!-- wp:heading {\"level\":3} -->\r\n<h3>Step 2: Test the wire harness<\/h3>\r\n<!-- \/wp:heading --> <!-- wp:list {\"ordered\":true} -->\r\n<ol>\r\n \t<li>Unplug the range or turn off the circuit breaker.<\/li>\r\n \t<li>Access the element by opening the oven door and removing the screws at the top of the opening that hold the main top in place.<\/li>\r\n \t<li>Disconnect the wiring connection in the back, then lift up the main top and expose the elements.<\/li>\r\n \t<li>Set your multimeter to continuity mode.<\/li>\r\n \t<li>Use the meter probes to test for continuity between the ends of each wire in the wiring harness. If there\u2019s continuity, then the wiring harness is good and you can continue to the next step. If there isn\u2019t continuity, then the wiring harness is faulty and needs to be replaced.<\/li>\r\n<\/ol>\r\n<!-- \/wp:list --> <!-- wp:heading {\"level\":3} -->\r\n<h3>Step 3: Test the element<\/h3>\r\n<!-- \/wp:heading --> <!-- wp:list {\"ordered\":true} -->\r\n<ol>\r\n \t<li>Make sure the range is unplugged or the circuit breaker is turned off.<\/li>\r\n \t<li>Set your multimeter to continuity mode.<\/li>\r\n \t<li>Use the meter probes to test between connectors 1b and 2b. There shouldn\u2019t be continuity here.<\/li>\r\n \t<li>Set the multimeter to resistance mode.<\/li>\r\n \t<li>Use the meter probes to test from 2a to A (inner element) for 48-55 Ohms.<\/li>\r\n \t<li>Use the meter probes to test from 2a to B (middle element) for 42-48 Ohms.<\/li>\r\n \t<li>Use the meter probes to test from 2a to C (outer element) for 70-75 Ohms.<\/li>\r\n<\/ol>\r\n<!-- \/wp:list --> <!-- wp:paragraph -->\r\n\r\n<strong><em>LIVE VOLTAGE WARNING: <\/em><\/strong><em>For this test, the range needs to be plugged in and powered on. Please be very careful to protect yourself from electric shock, which has the potential to cause serious injuries. Don\u2019t ever test live voltage if you\u2019re uncomfortable using a multimeter.<\/em>\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:list {\"ordered\":true,\"start\":8} -->\r\n<ol start=\"8\">\r\n \t<li>Plug the range back in or turn the circuit breaker on.<\/li>\r\n \t<li>Set the multimeter to volts AC mode.<\/li>\r\n \t<li>Use the meter probes to test for 240 volts AC between terminal 2a and terminal A (inner element), between terminal 2a and terminal B (middle element) and between terminal 2a and terminal C (outer element).<\/li>\r\n<\/ol>\r\n<!-- \/wp:list --> <!-- wp:paragraph -->\r\n\r\nIf the element terminals have 240 volts AC, then the element is likely faulty and needs to be replaced.\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:paragraph -->\r\n\r\n<strong>Read more: <\/strong><a href=\"https:\/\/www.appliancepartspros.com\/b\/how-to-replace-a-glass-cooktop-assembly-with-video\/\"><strong>How To Replace A Range\/Stove Glass Cooktop Assembly<\/strong><\/a><strong>\u00a0\u00a0\u00a0<\/strong>\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:heading -->\r\n<h2>Additional information<\/h2>\r\n<!-- \/wp:heading --> <!-- wp:paragraph -->\r\n\r\nThanks for reading! We hope this guide helped you get your Samsung range working again.\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:paragraph -->\r\n\r\nIf you have any other appliance repair needs or projects, don\u2019t hesitate to explore our other troubleshooting guides and videos.\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:paragraph -->\r\n\r\nIf you need replacement parts or some extra help with ordering them, grab your model number and head over to <a href=\"https:\/\/www.appliancepartspros.com\/\"><strong>AppliancePartsPros.com<\/strong><\/a>, where you can chat with a pro, <a href=\"https:\/\/www.appliancepartspros.com\/b\/\"><strong>read our DIY blog<\/strong><\/a> and more.\r\n\r\n<!-- \/wp:paragraph --> <!-- wp:paragraph -->\r\n\r\nDon\u2019t forget to <a href=\"https:\/\/www.youtube.com\/@appliancepartspros\/videos\"><strong>subscribe to us on YouTube<\/strong><\/a> and follow us on <a href=\"http:\/\/facebook.com\/appliancepartspros\"><strong>Facebook<\/strong><\/a>, <a href=\"https:\/\/twitter.com\/applpartspros\"><strong>Twitter<\/strong><\/a> and <a href=\"https:\/\/instagram.com\/appliancepartspros?igshid=OGQ5ZDc2ODk2ZA==\"><strong>Instagram<\/strong><\/a>!\r\n\r\n<!-- \/wp:paragraph -->\n\n<em><strong>Important:<\/strong> The troubleshooting information in this article is based on model FTQ387LWGX and may not apply to your specific appliance model. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.<\/em>\n\n<div id=\"app-safety-notes\" style=\"border:1px solid #E6E6E6;border-radius:8px;overflow:hidden;margin:22px 0;font-family:system-ui,-apple-system,sans-serif\"><div style=\"background:#1C437C;color:#fff;padding:9px 16px;font-weight:700;font-size:15px\">\u26a1&nbsp;Electrical safety \u2014 before you start<\/div><ul style=\"margin:0;padding:14px 20px 14px 38px;font-size:15px;line-height:1.6;color:#1A1A1A;background:#fff\"><li style=\"margin:6px 0\"><b>Disconnect power<\/b> before you start \u2014 unplug it or switch off the breaker, and <b>confirm it's dead<\/b>.<\/li><li style=\"margin:6px 0\">Follow your <b>local electrical code<\/b>.<\/li><li style=\"margin:6px 0\">Anything involving <b>household wiring, outlets, or the breaker panel<\/b> itself is <b>licensed-electrician territory<\/b>.<\/li><\/ul><\/div>\n[\/av_textblock]\r\n\r\n[av_social_share title='Share this entry' buttons='' share_facebook='' share_twitter='' share_whatsapp='' share_pinterest='' share_reddit='' share_linkedin='' share_tumblr='' share_vk='' share_mail='' share_yelp='' yelp_link='https:\/\/www.yelp.com' style='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' alb_description='' id='' custom_class='' av_uid='av-qgucjj']\r\n\r\n","_aviaLayoutBuilder_active":"active","footnotes":""},"categories":[84,495,13,8],"tags":[753,1698,666,2001,504,2140,146,1243,880,1079,1637,2002,2067,2138,2139,2137,676,61,670,390,716],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Samsung range triple surface element isn\u2019t heating: What it means and how to fix it<\/title>\r\n<meta name=\"description\" content=\"Wondering why your Samsung range triple element isn&#039;t heating? 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