{"id":15045,"date":"2025-03-27T06:42:40","date_gmt":"2025-03-27T13:42:40","guid":{"rendered":"https:\/\/www.appliancepartspros.com\/b\/?p=15045"},"modified":"2026-07-14T11:06:13","modified_gmt":"2026-07-14T18:06:13","slug":"how-to-fix-error-code-nd-on-a-samsung-front-load-washer","status":"publish","type":"post","link":"https:\/\/www.appliancepartspros.com\/b\/how-to-fix-error-code-nd-on-a-samsung-front-load-washer\/","title":{"rendered":"How to fix error code ND on a Samsung front load washer"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Discover how to fix error code ND on your Samsung front load washer and get your laundry routine back on track with these simple steps.<\/p>\n","protected":false},"author":3,"featured_media":15175,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_aviaLayoutBuilderCleanData":"[av_image src='https:\/\/www.appliancepartspros.com\/b\/wp-content\/uploads\/2025\/03\/Updated-blog-rectangle-1-9.jpg' attachment='15176' attachment_size='full' copyright='' caption='' styling='' align='center' font_size='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' hover='' appearance='' link='' target='' title_attr='' alt_attr='' lazy_loading='disabled' id='' custom_class='' av_element_hidden_in_editor='0' av_uid='av-16kdsed' admin_preview_bg=''][\/av_image]\r\n\r\n[av_textblock size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' id='' custom_class='' av_uid='av-m8ne2glp' admin_preview_bg='']\r\n<span style=\"font-weight: 400;\">Is your Samsung front load washer displaying error code ND or 5E? Don't worry; this is a problem you can fix yourself without needing a costly service call, and we\u2019re here to help you do it like a Pro!<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If you find out that you need any replacement parts for your appliance<\/span> <span style=\"font-weight: 400;\">while you\u2019re troubleshooting, you can enter your <\/span><a href=\"https:\/\/www.appliancepartspros.com\/b\/how-to-find-your-appliances-model-number\/\"><b>model number<\/b><\/a><span style=\"font-weight: 400;\"> at <\/span><a href=\"https:\/\/www.appliancepartspros.com\/\"><b>AppliancePartsPros.com<\/b><\/a><span style=\"font-weight: 400;\"> to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.<\/span>\n\nThe disassembly information is based on models starting with WF2.\u00a0\u00a0<\/span><\/em>\r\n\r\n[lwptoc numeration=\"none\"]\r\n<p style=\"font-size:14.5px;margin:14px 0;font-family:system-ui,-apple-system,sans-serif\"><a href=\"#app-safety-notes\">Full safety notes below<\/a><\/p>\n\n<h2><span style=\"font-weight: 400;\">What the error code means<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">The error code ND on a Samsung front load washer indicates that the water level in the washer has failed to drop below the \"Reset Water Level\" within 15 minutes.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">The \"Reset Water Level\" is a predetermined water level that the washer expects to reach during the draining process. If the water level does not drop below this level within the expected time frame, the washer will trigger the ND error code.<\/span>\r\n<h2><span style=\"font-weight: 400;\">Safety precautions<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">When working on any appliance, remember to keep safety first. Here are some tips to keep in mind:\u00a0<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always power off and unplug your appliance or switch off the circuit breaker before attempting any maintenance or replacement work. This keeps you safe by preventing any risk of injury from electric shock.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wear insulated work gloves to protect your hands from sharp metal parts, pinching hazards and debris.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take your time and don\u2019t rush while working to prevent accidents and personal injuries.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work in a well-lit area so you can clearly see and access the interior parts.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clear your workspace of clutter and other obstacles. Keep children and pets away from the work area.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never work on internal parts with bare wet hands. Make sure the work area is completely dry.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check your user manual to see if there are specific installation or safety instructions for your part or appliance.\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be gentle when handling or removing parts. Excessive force might damage the appliance or cause injury.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wear safety glasses when working with chemicals, dust or cleaning large debris to prevent injury.\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the appliance has recently been used, give it plenty of time for any heating parts to cool down before working on it.\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take pictures or make a note of wiring terminals or other connections before disconnecting to prevent any problems with reassembly.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Turn off the water supply at the outlet before beginning repairs to any appliance parts that hold water. Have towels ready for any residual water in the system when removing parts.\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h2><span style=\"font-weight: 400;\">Tools and materials needed<\/span><\/h2>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phillips screwdriver<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flathead screwdriver<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multimeter<\/span><\/li>\r\n<\/ul>\r\n<i><span style=\"font-weight: 400;\">The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.<\/span><\/i>\r\n<h2><span style=\"font-weight: 400;\">Check the drain hose<\/span><\/h2>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure the drain hose is not kinked or twisted, which can restrict water flow.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Straighten out any kinks or twists in the drain hose.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check for any obstructions or blockages in the drain hose.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the washer is located in a cold environment, check if the drain hose is frozen, which can prevent water from draining.<\/span><\/li>\r\n<\/ol>\r\n<h2><span style=\"font-weight: 400;\">Test the drain pump<\/span><\/h2>\r\n<b>Watch how to access the drain pump here: <\/b><a href=\"https:\/\/www.youtube.com\/watch?v=E9jFvIXHDGM\"><b>How To: Samsung Drain Pump DC31-00054A<\/b><\/a>\r\n\r\n<b><i>LIVE VOLTAGE WARNING: <\/i><\/b><i><span style=\"font-weight: 400;\">For this test, the appliance needs to be plugged in and powered on. Please be very careful to protect yourself from electric shock, which has the potential to cause serious injuries. Don\u2019t ever test live voltage if you\u2019re uncomfortable using a multimeter.<\/span><\/i>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select a spin cycle on the washer.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Using a multimeter, check for AC 120V at the drain pump when the spin cycle is active.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measure the winding resistance of the drain pump motor. The expected reading should be 14.2\u03a9 \u00b1 7%.<\/span><\/li>\r\n<\/ol>\r\n<h2><span style=\"font-weight: 400;\">PCB test<\/span><\/h2>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check the voltage at Pin #3 of the CN3 connector on the PCB. It should read AC 110~120V when the drain pump is operating.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check the voltage at Pin #1 of the CN2 connector and Pin #4 of the CN5 connector. The voltage should read AC 120V when the drain pump is operating.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measure the resistance between the terminals of the drain pump. The expected reading should be approximately 174\u03a9.<\/span><\/li>\r\n<\/ol>\r\n<h2><span style=\"font-weight: 400;\">Additional information<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Thank you for reading! We hope this guide helped you get your Samsung washer working again.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If you have any other appliance repair needs or projects, don\u2019t hesitate to explore our other troubleshooting guides and videos.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If you need replacement parts or some extra help with ordering them, grab your model number and head over to <\/span><a href=\"https:\/\/www.appliancepartspros.com\/\"><b>AppliancePartsPros.com<\/b><\/a><span style=\"font-weight: 400;\">, where you can chat with a pro, read our DIY blog and more.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Be sure to <\/span><a href=\"https:\/\/www.youtube.com\/@appliancepartspros\/videos\"><b>subscribe to us on YouTube<\/b><\/a><span style=\"font-weight: 400;\"> and follow us on <\/span><a href=\"http:\/\/facebook.com\/appliancepartspros\"><b>Facebook<\/b><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/twitter.com\/applpartspros\"><b>Twitter<\/b><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/instagram.com\/appliancepartspros?igshid=OGQ5ZDc2ODk2ZA==\"><b>Instagram<\/b><\/a><span style=\"font-weight: 400;\">!<\/span>\n\n<em><span style=\"font-weight: 400;\">The error code information provided in this article may not apply to your specific appliance model.\n\n<div id=\"app-safety-notes\" style=\"border:1px solid #E6E6E6;border-radius:8px;overflow:hidden;margin:22px 0;font-family:system-ui,-apple-system,sans-serif\"><div style=\"background:#1C437C;color:#fff;padding:9px 16px;font-weight:700;font-size:15px\">\u26a1&nbsp;Electrical safety \u2014 before you start<\/div><ul style=\"margin:0;padding:14px 20px 14px 38px;font-size:15px;line-height:1.6;color:#1A1A1A;background:#fff\"><li style=\"margin:6px 0\"><b>Disconnect power<\/b> before you start \u2014 unplug it or switch off the breaker, and <b>confirm it's dead<\/b>.<\/li><li style=\"margin:6px 0\">Follow your <b>local electrical code<\/b>.<\/li><li style=\"margin:6px 0\">Anything involving <b>household wiring, outlets, or the breaker panel<\/b> itself is <b>licensed-electrician territory<\/b>.<\/li><\/ul><\/div>\n[\/av_textblock]\r\n\r\n[av_hr class='default' icon_select='yes' icon='ue808' position='center' shadow='no-shadow' height='50' custom_border='av-border-thin' custom_width='50px' custom_margin_top='30px' custom_margin_bottom='30px' custom_border_color='' custom_icon_color='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' id='' custom_class='' av_uid='av-o27vmt']\r\n\r\n[av_social_share title='Share this entry' buttons='' share_facebook='' share_twitter='' share_whatsapp='' share_pinterest='' share_reddit='' share_linkedin='' share_tumblr='' share_vk='' share_mail='' share_yelp='' yelp_link='https:\/\/www.yelp.com' style='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' alb_description='' id='' custom_class='' 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