{"id":18374,"date":"2025-05-28T11:13:40","date_gmt":"2025-05-28T18:13:40","guid":{"rendered":"https:\/\/www.appliancepartspros.com\/b\/?p=18374"},"modified":"2026-07-14T12:22:28","modified_gmt":"2026-07-14T19:22:28","slug":"ice-maker-or-auger-not-working-in-kitchenaid-fridge","status":"publish","type":"post","link":"https:\/\/www.appliancepartspros.com\/b\/ice-maker-or-auger-not-working-in-kitchenaid-fridge\/","title":{"rendered":"Ice Maker or Auger Not Working in KitchenAid Fridge"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Use our simple guide to diagnose and fix your KitchenAid side-by-side refrigerator\u2019s ice maker or auger that isn\u2019t working right.<\/p>\n","protected":false},"author":3,"featured_media":18465,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_aviaLayoutBuilderCleanData":"[av_image src='https:\/\/www.appliancepartspros.com\/b\/wp-content\/uploads\/2025\/05\/20250520_0827_Refrigerator-Icemaker-Illustration_simple_compose_01jvptf2cff76bfr5hergjzvja-1500x630.png' attachment='18465' attachment_size='featured_large' copyright='' caption='' styling='' align='center' font_size='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' hover='' appearance='' link='' target='' title_attr='' alt_attr='' lazy_loading='disabled' id='' custom_class='' av_element_hidden_in_editor='0' av_uid='av-mb89k8tj' admin_preview_bg=''][\/av_image]\r\n\r\n[av_textblock size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' id='' custom_class='' av_uid='av-mb6rcy3p' admin_preview_bg='']\r\n<span style=\"font-weight: 400;\">Having trouble with your KitchenAid side-by-side refrigerator\u2019s in-door ice maker or auger not working? We\u2019ll guide you through troubleshooting the issue so you can fix it yourself without calling a repair service. A faulty auger motor, a jammed ice chute, or a <\/span><a href=\"https:\/\/www.appliancepartspros.com\/b\/how-to-prevent-and-fix-a-frozen-refrigerator-water-line\/\"><span style=\"font-weight: 400;\">frozen water line<\/span><\/a><span style=\"font-weight: 400;\"> could be causing the problem, and we\u2019ll help you identify what needs to be replaced.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If you need any replacement parts for your <\/span><a href=\"https:\/\/www.appliancepartspros.com\/parts-for-kitchenaid-ksc24c8eyy00.html\"><b>KitchenAid refrigerator<\/b><\/a><span style=\"font-weight: 400;\">, you can enter your <\/span><a href=\"https:\/\/www.appliancepartspros.com\/b\/how-to-find-your-appliances-model-number\/\"><b>model number<\/b><\/a><span style=\"font-weight: 400;\"> at<\/span> <a href=\"https:\/\/www.appliancepartspros.com\/\"><b>AppliancePartsPros.com<\/b><\/a><span style=\"font-weight: 400;\"> to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.<\/span>\n\nWe recommend consulting your manufacturer's documentation or<\/span><a href=\"https:\/\/www.appliancepartspros.com\/repair-help\/\"> <b>contact us<\/b><\/a><span style=\"font-weight: 400;\"> with any questions.<\/span><\/em>\r\n\r\n[lwptoc numeration=\"none\"]\r\n<p style=\"font-size:14.5px;margin:14px 0;font-family:system-ui,-apple-system,sans-serif\"><a href=\"#app-safety-notes\">Full safety notes below<\/a><\/p>\n\n<h2><span style=\"font-weight: 400;\">Necessary supplies<\/span><\/h2>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multimeter<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">1\/4\" nut driver<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phillips head screwdriver<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flathead screwdriver<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Jumper wire<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it.\u00a0\u00a0<\/span>\r\n<h2><span style=\"font-weight: 400;\">Safety tips<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">When working on any appliance, remember to keep safety first. Here are some tips to keep in mind:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always power off and unplug your appliance or switch off the circuit breaker before you attempt any maintenance or replacement work. This keeps you safe by eliminating any risk of electric shock.\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the appliance has recently been used, give it plenty of time to cool down before working on it.\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take your time while working to prevent accidents and personal injuries. <\/span><span style=\"font-weight: 400;\">Rushing is the enemy of precision.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work in a well-lit area so you can see and access appliance parts.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep your workspace free of clutter and other obstacles. Keep children and pets away from the work area.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never work on internal parts with wet hands. Make sure the work area is completely dry.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check the user manual to see if there are specific installation or safety instructions related to your appliance or replacement part.\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be gentle when handling or removing parts. Excessive force might damage the appliance or cause personal injury.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wear insulated work gloves to protect your hands from sharp metal parts and debris.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always take photos or make a note of wiring terminals or other connections before disconnecting them to make reassembly easier.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t test live voltage with a multimeter if you\u2019re unfamiliar with how to prevent short-circuiting.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider wearing safety glasses and\/or a dust mask when working with chemicals, dust or a large amount of debris to prevent irritation or injury.<\/span><\/li>\r\n<\/ul>\r\n<h2><span style=\"font-weight: 400;\">How to troubleshoot a non-working KitchenAid side by side refrigerator with an in-door ice maker or auger<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Below are the steps to diagnose and fix issues with the ice maker, auger motor, and freezer door, including testing wiring harnesses and replacing the door if necessary.<\/span>\r\n<h3><span style=\"font-weight: 400;\">Step 1. Check the door harness for damage<\/span><\/h3>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disconnect power by unplugging the power cord or turning off the circuit breaker.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove the toe plate at the front of the refrigerator.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open the freezer door and inspect the harness where it enters the lower part of the door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Look for any pinched or damaged wires.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove the protective covering around the harness if needed for a more thorough inspection.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If any wires are damaged, replace the freezer door.<\/span><\/li>\r\n<\/ol>\r\n<h3><span style=\"font-weight: 400;\">Step 2. Test the ice maker in-door harness<\/span><\/h3>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the ice maker is not working properly, disconnect the harness with the White, Tan, Black with White tracer, and Green with Yellow tracer wires.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove the ice bin to access the ice maker and harnesses.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove the two Phillips head screws securing the frame to the upper freezer door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use a flathead screwdriver to pop off the harness cover on the door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disconnect the harness from the ice maker to the door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insert a jumper wire into the connector coming from the door where the White and Black wires are.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set the multimeter to read continuity.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">At the bottom of the door, connect the leads to the same wires that were jumped at the top.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If there is no continuity, replace the door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the ice maker cycles but the water valve does not activate, jump the Tan wire to the White wire and check continuity again.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If continuity is present, the issue is with the ice maker, valve, control board, or wiring between these parts.<\/span><\/li>\r\n<\/ol>\r\n<h3><span style=\"font-weight: 400;\">Step 3. Test the auger motor and in-door harness<\/span><\/h3>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the auger motor does not run when ice is requested, but the ice door is opening, check the auger motor and harness.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disconnect the harness at the bottom of the door that has the Gray with Orange tracer and Blue wires.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set the multimeter to read resistance in Ohms.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measure the resistance across the wires in the connector.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A typical resistance range is 100 to 200 Ohms.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If resistance is within range, the issue is with the wiring through the unit to the door or the main control board.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the circuit is open, check the auger motor.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove the ice bin and frame from the door, noting the placement of insulation panels.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove the four \u00bc-inch hex head screws securing the auger plate and ice bin frame.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove the spring from the auger output.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take out the four screws holding the auger motor in place.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lift the auger motor and disconnect its harness from the door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take a resistance reading on the harness pigtail to the auger motor harness.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the circuit is open, replace the auger motor.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If resistance is within range, replace the freezer door.<\/span><\/li>\r\n<\/ol>\r\n<b><i>NOTE: <\/i><\/b><i><span style=\"font-weight: 400;\">Generally, for every 1 degree in temperature difference, 2 Ohms could be added or subtracted. If the temperature in your home is cooler, resistance would be subtracted.<\/span><\/i>\r\n<h3><span style=\"font-weight: 400;\">Step 4. Remove the freezer door for replacement<\/span><\/h3>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disconnect any remaining harnesses and the water line at the bottom of the door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Close the freezer door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove the screw securing the top hinge cover and take off the cover.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove the remaining screws from the top left hinge.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lift the freezer door straight up off the lower hinge.<\/span><\/li>\r\n<\/ol>\r\n<h3><span style=\"font-weight: 400;\">Step 5. Install the new freezer door<\/span><\/h3>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Feed the dispenser tube through the lower hinge.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lower the new door onto the hinge as close to the closed position as possible.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reinstall the top hinge and screws.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reattach the top hinge cover and its screw.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reconnect the harnesses and water line at the bottom of the door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reattach the base grille and secure it with screws.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transfer the handles and any necessary parts from the original door to the new door.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verify that all harnesses are securely connected.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirm that the ice maker and auger motor function properly.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check that the freezer door seals correctly.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Run a test cycle to confirm normal operation.<\/span><\/li>\r\n<\/ol>\r\n<h2><span style=\"font-weight: 400;\">Let us help<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Thanks for stopping by! We hope this guide helped you with the KitchenAid refrigerator.<\/span><span style=\"font-weight: 400;\">\r\n\r\n<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If you run into any issues, just give us a call at 1-877-477-7278 or start a chat with a pro on our website so we can help you through it. We\u2019ve got many more troubleshooting and repair guides on <\/span><a href=\"https:\/\/www.appliancepartspros.com\/b\/\"><b>our DIY blog<\/b><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.youtube.com\/@appliancepartspros\/videos\"><b>YouTube channel<\/b><\/a><span style=\"font-weight: 400;\">, plus all the parts you need to do it yourself at <\/span><a href=\"https:\/\/www.appliancepartspros.com\/\"><b>AppliancePartsPros.com<\/b><\/a><b>.\u00a0<\/b>\r\n\r\n<span style=\"font-weight: 400;\">Connect with us on <\/span><a href=\"http:\/\/facebook.com\/appliancepartspros\"><b>Facebook<\/b><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/twitter.com\/applpartspros\"><b>X<\/b><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/instagram.com\/appliancepartspros?igshid=OGQ5ZDc2ODk2ZA==\"><b>Instagram<\/b><\/a><span style=\"font-weight: 400;\">!<\/span>\n\n<em><span style=\"font-weight: 400;\">The information in this article may not apply to your specific appliance model.\n\n<div id=\"app-safety-notes\" style=\"border:1px solid #E6E6E6;border-radius:8px;overflow:hidden;margin:22px 0;font-family:system-ui,-apple-system,sans-serif\"><div style=\"background:#1C437C;color:#fff;padding:9px 16px;font-weight:700;font-size:15px\">\u26a1&nbsp;Electrical safety \u2014 before you start<\/div><ul style=\"margin:0;padding:14px 20px 14px 38px;font-size:15px;line-height:1.6;color:#1A1A1A;background:#fff\"><li style=\"margin:6px 0\"><b>Disconnect power<\/b> before you start \u2014 unplug it or switch off the breaker, and <b>confirm it's dead<\/b>.<\/li><li style=\"margin:6px 0\">Follow your <b>local electrical code<\/b>.<\/li><li style=\"margin:6px 0\">Anything involving <b>household wiring, outlets, or the breaker panel<\/b> itself is <b>licensed-electrician territory<\/b>.<\/li><\/ul><\/div>\n[\/av_textblock]\r\n\r\n[av_blog blog_type='posts' categories='11' link='category' blog_style='blog-grid' content_length='content' contents='title_read_more' date_filter='' date_filter_start='' date_filter_end='' date_filter_format='yy\/mm\/dd' offset='0' conditional='' bloglist_width='' columns='3' preview_mode='auto' image_size='portfolio' items='3' paginate='yes' lazy_loading='disabled' alb_description='' id='' custom_class='' av_uid='av-mb89fngp']\r\n\r\n[av_social_share title='Share this entry' buttons='' share_facebook='' share_twitter='' share_whatsapp='' share_pinterest='' share_reddit='' share_linkedin='' share_tumblr='' share_vk='' share_mail='' share_yelp='' yelp_link='https:\/\/www.yelp.com' style='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' alb_description='' id='' custom_class='' av_uid='av-mwfbja']\r\n\r\n","_aviaLayoutBuilder_active":"active","footnotes":""},"categories":[84,11],"tags":[10471,10472,6594,10474,10468,10467,10473,10469,10475,10470],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - 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