I checked the broil element and saw that it was working perfectly. Then when testing baking element, I found that it was heating a little but not hot. I watched the video about how to replace baking element from your company. I thought I would try to replace the element myself before paying to have an electrician come to check oven. I followed your steps and replaced the baking element. It was pretty easy. When I turned the oven on, the element worked correctly! I was really proud of myself for trying to fix my oven successfully. I also saved myself a lot of money by not having to pay a service charge to have someone come and the. Also the price of the element. I recommend anyone can replace the elements themselves remember to turn off breaker first and take care not to loose wires in back of stove.