Dan May 19, 2023 for Model Number WA52J8700AW/A2 Hi My washer's model number is WA52J8700AW/A2. When the tub is empty, it spins fine. However, if there are clothes, it does not spin as fast as it should be. What is the problem? Thanks
1 Answer Dan, The unit should drain the water out before spinning on most units. If the water drains as it spins then this will be normal because it has to get rid of the water before it goes into full spin mode. Read More...
Jud December 04, 2022 for Model Number WF42H5000AW/A2-0000 The washer stopped after the wash cycle at 42 minutes. Would not spin. No water in drum; I drained about a cup from the tube. Nothing in filter. Cleared all drain hoses and pump; nothing in them, pump impeller turns freely. Washer will not spin in calibration mode, either. Resistance reads most steadily at 11.5-12.0 ohms on stator. It seems I should investigate/replace the control center. Your thoughts?
1 Answer Jud, The resistance of the motor should be 6 ohms and it appears that even at 15 ohms that you may see on the internet that the reading you are getting is still off and you would need to replace the stator. You can check the Hall sensor as well and would check it at the main control board. You will have a resistance between pin 1 and 3 and pin 1 and 4 of between 2 and 4 mohms. Read More...
Brandon November 03, 2022 for Model Number WF42H5200AF/A2 I have a Samsung Front Load Washer, it at first attempted to spin but could not, eventually not even able to start. I pulled the rotor and stator, measured the ohms for the stator at the lowest ohms reading at 13-15. I’m not sure if that is too high if reading for it to work properly if it matters. Suggestions?
1 Answer Brandon, The unit having a resistance of between 13 and 15 ohms will most certainly be faulty and will need to be replaced. Read More...
James October 28, 2022 for Model Number WF45R6100AC/US The washer will fill and drain but won't spin. I pulled the stator and got 13 ohms across all combinations. Is the sensor bad? How do you test the sensor?
1 Answer James, Thanks for the question!!! You will want to locate the tech sheet for your model and run a diagnostics. This would test the sensor and provide the information you need. Read More...
Eddie July 25, 2022 for Model Number WV60M9900AV/A5-01 Hi, My washer starts off well and then suddenly it stops. The timer still shows minutes on it but the washer simply stops. I push the start/pause button and it will continue. then it will happen again, usually at the end of the cycle. It stops with water in the drum. I push the button again and it will drain.. One time (only one time) I got a 3C on the error on the display. Do you think it could be the PCB? Thank you
1 Answer Eddie, it would be recommended that the stator DC97-19994B is tested for resistance and it should measure between 10.2 to 12.4 Ohms. If it tests good, the wires would need to be checked from the stator and RPS sensor to the motor control DC92-01531C. If there is not a loose, broken, or bare wire, the motor control is the likely cause of failure. Read More...
Melissa July 18, 2022 for Model Number WA422PRHDWR/AA-01 What should the ohm read out be on the rotor position sensor for this model. I keep getting a 3E error and was able to slow the spin speed and it worked but now it just errors and doesn't work. Trying to figure out which part I need to purchase to fix my machine! Any help pleaae?!?!
1 Answer Melissa, For the 3E error code, check the motor winding and between any of the 3 pins there should be 19.3 ohms of resistance. Checking the sensor will be done at the main control on the CN1 connector. Check the resistance between pins 2 and 4, 3 and 4, the resistance should be between 2 to 4 Mohms. If they are both good then this will be a faulty control board. Read More...
Edwin June 29, 2022 for Model Number wa50m7450aw/a4 The washer start agitating and after a few strokes stop agitating and just move to one side slowly
1 Answer Hello Edwin, likely the main control board that powers the drive motor is failing, it is part DC92-02003A. Read More...
Glade May 29, 2022 for Model Number WF42H5200AF/A2 My Samsung front load washing machine will not complete a washing. It operates correctly until starting a spin cycle. It then appears to be very out of balance with the drum loudly banging against something. It stops, adds time and retries. I first suspected a broken spider bracket, but I have fully disassembled the washer. The spider bracket, seal and bearing all look good. I have replaced all 4 shock absorbers. The stator coils look good with a measured resistance of 11.4 to 11.6 ohms. The hall effect sensor has been bench tested and works properly. I have run a calibration cycle on the washer. I have tested the washer with a wide variety of loads, but it always stops at the spin cycle, adds time, and retries. No error codes are displayed. Do you know what the cause of the problem may be?
1 Answer Glade, This issue will have to do with either a cracked spider or the bearings are off in some way causing the unit to get off balance. Read More...
Dennis April 15, 2022 for Model Number wf42h500aw/a2 My Samsung stopped spinning, it makes a faint clicking noise from the motor and will move 3/4 of an inch randomly. I checked the rotor, it has 12.3 ohms on each winding. I checked the hall sensor, it is getting 5v and puts out about 3.8 when I spin the motor. I did observe a few things, the motor/basket spins much harder when the washer is turned on with or without hitting start I also checked the invertor board for the 5v with the hall sensor unplugged from it (CN2), it had 5v, but it also had 3.8 v from orange to both blue and red spots (again the connector unplugged checking at the board). Is this to be expected? Also the thing that looks like a heat sink has 3.2v ac to ground, I found this out when my wrist brushed it and I was shocked some ???????. Maybe this is normal, but seemed odd. I am leaning towards the invertor being bad because of the voltage readings when the hall is unplugged, but wanted some advice. Thank you for the help.
1 Answer Hello Dennis, based on your checks it sounds like the motor inverter board is faulty, it is part DC92-01531B. Read More...
Brandon April 03, 2022 for Model Number WF42H5200AW/A2 The machine will not spin, just jerks when I turn it to test spin mode. I have a 3E2 code when I run a test spin. I checked the motor windings and have 11.8ohms through each. I test the hall switch on pins 2 and 4 and 3 and 4 and have 4.7k ohms. I have 1.3vdc on the same pins on the inverter board connector cn2. I am not sure what is wrong, this part the inverter board or the pcb.
1 Answer Brandon, it would be recommended that the spin basket is rotated by hand to identify if it is able to rotate freely. If not, or if there is excessive resistance, the unit will need to be inspected in between the spin basket and the outer tub for articles of clothing that could be preventing its ability to spin. If the spin basket is able to wiggle up and down, side to side, or diagonally inside of the outer tub the spider shaft would be the cause of failure. Read More...