AppliancePartsPros Hours of Operation: When and How to Reach Us

When your washer won’t spin or your fridge is feeling more “room temp” than “chill,” you want answers fast. Good news: our team is easy to reach and genuinely happy to help you find the right part and get your appliance back in action.

Quick Answer: Our Support Hours

We’re here six days a week to help you troubleshoot parts, check orders, and answer questions.

• Monday–Friday: 9 AM–8 PM Eastern Time
• Customer Support: Available 6 days a week
• Phone: 1-877-477-7278
• Email: cs@appliancepartspros.com
• Live chat: Available on our website

Tip: If you’re on the West Coast, 9 AM ET is 6 AM PT and 8 PM ET is 5 PM PT. Early birds and mid-afternoon callers tend to see the shortest wait times.

All the Ways to Reach Us

Phone Support

Prefer talking to a real person? We’ve got you.

• Call us at 1-877-477-7278
• Great for: urgent questions, part-fit checks, placing or updating orders

Email Support

Not urgent or after hours? Send us a note.

• Email: cs@appliancepartspros.com
• Great for: detailed questions with photos, order issues, follow-ups

Live Chat

Quick question while browsing parts? Chat is perfect.

• Find the chat widget on our website during business hours
• Great for: fast part lookups and simple compatibility checks

What We Can Help With

• Finding the exact part for your model (no guesswork required)
• Confirming part compatibility before you buy
• Order status, shipping updates, and delivery questions
• Guidance for returns and exchanges
• Basic installation pointers and links to helpful resources like diagrams and videos

If you’re mid-repair and stuck on a step, we’ll point you to the right resources so you can get back on track.

Make Your Call or Chat Even Faster

Have these handy and you’ll be a support superstar:

• Appliance model number (and serial if available)
• A quick description of the issue (e.g., “dryer tumbles but no heat”)
• Any part numbers you’ve already found
• Your order number (if you’ve placed one)

Pro tip: Snap a photo of the model tag. It’s usually inside the door frame, behind a kick plate, or on a rear panel.

Best Times to Reach Us

• Shortest waits: right at opening and mid-afternoon ET
• Busiest times: lunch hour and late afternoons ET
• Email after hours: we’ll follow up as soon as we’re back

After-Hours Options

• Send us an email at cs@appliancepartspros.com and include photos or your model number for quicker answers.
• Gather your model info and bookmark parts you’re considering, then use chat or call during business hours for a quick confirm.

Why Customers Like Working With Us

• Friendly, knowledgeable pros who actually know appliances
• Multiple ways to reach us—phone, email, and live chat
• Clear guidance so you buy the right part the first time
• Helpful resources like diagrams and videos to support your repair

For the latest hours and every way to reach us, check the official contact info on our website. For complete details, check out the official hours and contact options.

If you’re in the middle of a repair and need help matching a part, don’t hesitate—reach out. We’re here to make fixing your appliance as smooth (and stress-free) as possible.