Troubleshooting error code HE1 on a Samsung top load washer

Is your Samsung top load washer displaying the error code HE1? Don’t worry, we’ve got you covered. This is a troubleshooting problem that you can fix yourself without the need for a costly service call, and we’re here to help!

If you find out that you need any replacement parts for your appliance while you’re troubleshooting, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

Important: The error code information provided in this article may not apply to your specific appliance model. The disassembly information is based on models starting with WA45H7 and WA422P. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

What does the error code mean?

The error code HE1 (Heater Error) on a Samsung top load washer indicates an issue with the washing machine’s heating element. It indicates an issue with the washing machine’s heating system, and the machine has shut off the power to prevent further damage.

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind:

• Always power off and unplug your appliance or switch off the circuit breaker before attempting any maintenance or replacement work. This keeps you safe by preventing any risk of injury from electric shock.
• Wear insulated work gloves to protect your hands from sharp metal parts, pinching hazards and debris.
• Take your time and don’t rush while working to prevent accidents and personal injuries.
• Work in a well-lit area so you can clearly see and access the interior parts.
• Clear your workspace of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with bare wet hands. Make sure the work area is completely dry.
• Check your user manual to see if there are specific installation or safety instructions for your part or appliance.
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause injury.
• Wear safety glasses when working with chemicals, dust or cleaning large debris to prevent injury.
• If the appliance has recently been used, give it plenty of time for any heating parts to cool down before working on it.
• Take pictures or make a note of wiring terminals or other connections before disconnecting to prevent any problems with reassembly.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Turn off the water supply at the outlet before beginning repairs to any appliance parts that hold water. Have towels ready for any residual water in the system when removing parts.

Read more: Expert tips for using & maintaining a washing machine

Tools and materials needed

• Multimeter
• Screwdrivers
• 10mm and 17mm nut drivers
• Pliers

Important: The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.

Read more: How to Fix a Washing Machine That Smells Bad

Troubleshooting steps

Inspect the heating element

1. Unplug the washing machine and locate the heating element, typically found at the bottom of the tub.
2. Visually inspect the heating element for any signs of damage, such as cracks, burns, or discoloration.
3. Use a multimeter to test the resistance of the heating element. The resistance should be within the manufacturer’s specified range, typically between 10-50 ohms.
4. If the heating element is faulty, it will need to be replaced.

Check the wiring

1. Inspect all the wiring and connections related to the heating element, water level sensor, and control board.
2. Look for any loose, damaged, or disconnected wires.
3. Ensure all the connections are secure and free from corrosion.
4. If you find any issues with the wiring or connections, repair or replace the affected wiring as needed.

Check the water level sensor

1. If the washer does not fill with water the heater will turn off to prevent overheating.
2. Locate the water level sensor, usually a float switch or pressure sensor, and inspect it for any damage or obstructions.
3. Use a multimeter to test the sensor’s continuity. When the tub is empty, the sensor should show an open circuit. When the tub is filled with water, the sensor should show a closed circuit.
4. If the water level sensor is malfunctioning, it will need to be replaced.

Retest

1. After completing the above troubleshooting steps, try resetting the washing machine by unplugging it from the power source for a few minutes, then plugging it back in.
2. This can sometimes resolve minor software or control issues that may be causing the HE1 error.
3. If the error code returns and no other parts appear damaged or test bad, replace the main control board.

Read more: How to Decide What Water Temperature to Use for Laundry

Additional information

Thank you for reading! We hope this guide helped you get your Samsung washer working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos.

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more.

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