What to Do If Your Appliance Part Arrives Damaged (And How We Make It Right)

We know the “Uh oh…” feeling when you open a box and see a cracked knob, bent bracket, or chipped panel. Take a breath—if a part shows up damaged, AppliancePartsPros will help you get a working replacement or refund quickly and with minimal hassle.

First Things First: Don’t Stress

Damage happens sometimes in transit. When it does, we’ve got your back. Damaged or incorrect items are replaced or refunded at no cost to you. The key is to contact us right away so we can get the process moving.

Quick Checklist: What To Do the Moment You Notice Damage

• Take clear photos of the shipping box, packing materials, and the damaged area of the part
• Keep all original packaging and the part together (don’t throw anything away yet)
• Don’t install the part (especially electrical components—installed/used electrical parts are non-returnable)
• Grab your order number so we can find your purchase fast
• Contact our Customer Service team to get an RMA (Return Merchandise Authorization) before sending anything back

How Replacements and Refunds Work for Damaged or Incorrect Items

• We’ll issue an RMA: Returns need an RMA from AppliancePartsPros. Returns without an RMA won’t be accepted.
• We cover it: If your item is defective or incorrect, replacement or refund is handled at no cost to you.
• Ship it back within 30 days: Once you receive your RMA, send the item back within 30 days.
• Keep it new: Returned items should be in new, unused condition with original packaging.
• Get your money back (if refunding): Refunds are issued after we receive and inspect the return, back to your original payment method.

For complete details, check out the official returns policy.

How to Reach Us

• Phone: 1-800-269-2609
• Email: customerservice@appliancepartspros.com

Reach out as soon as you notice any damage. Once we hear from you, we’ll start the process right away so you can get your appliance back up and running.

FAQs About Receiving Damaged Parts

The box looked fine, but the part is damaged. What now?

That can happen. Snap a few photos of the part and packaging and contact us for an RMA. We’ll take it from there.

Do I have to pay return shipping for a damaged or incorrect item?

No. When an item is defective or incorrect, we handle replacement or refund at no cost to you.

Why do I need an RMA?

The RMA helps us track your return and make sure your replacement or refund is processed smoothly. Returns without an RMA can’t be accepted.

Pro Tips to Avoid Headaches

• Open the box carefully—don’t slice too deep with a knife
• Compare the new part to your old one (part number and shape) before installing
• Keep all packing materials until you know the part is good to go

The Fine Print (Short and Sweet)

• RMA required before returning any item
• Ship returns back within 30 days of receiving your RMA
• Items must be new, unused, and in original packaging
• Defective or incorrect items: replaced or refunded at no cost to you
• Some items are non-returnable (for example: special order parts, electrical components that have been installed/used, and items marked non-returnable on the product page)
• If the return is due to customer error (like ordering the wrong part), you’re responsible for return shipping and a restocking fee may apply
• Refunds are issued after inspection, to the original payment method

Want the full scoop? Read the complete return guidelines on our Returns Policy page.

—

When things arrive less than perfect, we make it right. Our team is here to help you swap out that damaged part quickly so you can get back to a smooth-running home.