Whirlpool front load washer is dead or has no display: How to fix it

If your Whirlpool front load washer is completely dead or has no display, it can be frustrating and inconvenient. Before calling a technician, there are several troubleshooting steps you can follow to diagnose and fix the issue yourself, like a Pro!  

If you find out that you need any replacement parts for your appliance while you’re troubleshooting, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

Important: The error code information provided in this article may not apply to your specific appliance model. The disassembly information is based on models starting with WFW95HEXW. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind: 

• Always power off and unplug your appliance or switch off the circuit breaker before attempting any maintenance or replacement work. This keeps you safe by preventing any risk of injury from electric shock.
• Wear insulated work gloves to protect your hands from sharp metal parts, pinching hazards and debris.
• Take your time and don’t rush while working to prevent accidents and personal injuries.
• Work in a well-lit area so you can clearly see and access the interior parts.
• Clear your workspace of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with bare wet hands. Make sure the work area is completely dry.
• Check your user manual to see if there are specific installation or safety instructions for your part or appliance. 
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause injury.
• Wear safety glasses when working with chemicals, dust or cleaning large debris to prevent injury. 
• If the appliance has recently been used, give it plenty of time for any heating parts to cool down before working on it. 
• Take pictures or make a note of wiring terminals or other connections before disconnecting to prevent any problems with reassembly.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.

Read more: How to Manually Unlock a Front Load Washer: Step-by-Step Guide

Tools and materials needed

• 1/4 Inch nut driver
• Flathead screwdriver
• Multimeter

Important: The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.

Read more:   Washing Machine Won’t Drain: Top 6 Problems and Fixes for Top-Loading and Side-Loading Washers

Troubleshooting steps

Step 1: Remove the top panel

1. Unplug the washer for safety.
2. Use a 1/4-inch screwdriver to remove the screws at the back of the washer’s top panel.
3. Slide the panel back and lift it off, then set it aside.

Step 2: Test the noise filter

LIVE VOLTAGE WARNING: For this test, the appliance needs to be plugged in and powered on. Please be very careful to protect yourself from electric shock, which has the potential to cause serious injuries. Don’t ever test live voltage if you’re uncomfortable using a multimeter.

1. Plug the washer back in after removing the top panel.
2. Set your multimeter to volts AC (V~ symbol).
3. At the back of the washer, locate the noise filter.
4. Insert your meter probes into the white wire and black wire terminals. You should see a reading of 120 volts AC.
5. Next, insert the probes into the two pink wires on the noise filter. If you do not get a 120 volts AC reading, the noise filter is faulty and must be replaced.
6. If you do see 120 volts AC, proceed to the next step to continue troubleshooting.

Step 3: Test the main control

1. The main control is located between the noise filter and the user panel.
2. Using your multimeter still set to volts AC, check if 120 volts AC is reaching the main control by testing the pink wires from the noise filter.
3. Switch the multimeter to DC volts (V with a dotted line).
4. Locate the UI7 connection (identified by five blue wires lined up together with no gaps).
5. Place one meter probe on pin 7 and the other on pin 3 (both blue wires). You should get a reading of 7 volts DC.

If there is no 7 volts DC, the main control has failed and must be replaced. If there is 7 volts DC, continue to the next step.

Step 4: Test the user interface control

1. Keep your multimeter set to volts DC.
2. Locate the C2 connection on the user interface control, which includes multiple blue wires.
3. Place the meter probe on the blue wire at pin 5 and the other probe on the blue wire at pin 2.

You should see 7 volts DC. If 7 volts DC is present, the user interface control has failed and should be replaced.

Read more:  Washer Won’t Fill: Top 5 Problems and Fixes for Top-Loading and Side-Loading Washing Machines 

Additional information

Thank you for reading! We hope this guide helped you get your Whirlpool front load washer working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos. 

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more.

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