Clear the F13 error on a KitchenAid cooktop with this troubleshooting guide

If you have a KitchenAid cooktop, there’s a chance that it may display an error message when something goes wrong. One of these codes is F13, which usually points to an internal communication error with the touch control module.

Let’s dive deeper to find out what causes this error code to appear and how you can troubleshoot it without a technician to get your cooktop working again.

If you find out that you need any replacement parts for your KitchenAid cooktop while you’re troubleshooting, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

Important: The troubleshooting information in this article is based on general service manuals and may not apply to your specific appliance model. While we strive to offer helpful advice for DIY appliance repairs, variations in models and configurations can lead to differences in troubleshooting steps, error codes and part replacements. For the most accurate guidance, we strongly recommend consulting the technical sheet for your specific appliance model.

What causes the F13 error code?

The F13 fault code usually means there’s a problem with the internal checksum parts of the touch control module. The touch control module’s central processing unit (CPU) runs self-diagnostic checks on its operation and programming. It calculates and stores information in its memory. If a memory error occurs, the module typically generates the F13 error.

Possible causes for the checksum failure include:

• Power surges or electrical noise that disrupts the circuits
• Physical impacts that damage internal parts
• Normal wear for age and usage over time.

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Safety tips

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind:

• Always power off and unplug your appliance or switch off the circuit breaker before you attempt any maintenance or replacement work. This keeps you safe by eliminating any risk of electric shock.
• If the appliance has recently been used, give it plenty of time to cool down before working on it.
• If you have a gas model, shut off the gas supply to prevent leaks while you work.
• Take your time while working to prevent accidents and personal injuries. Rushing is the enemy of precision.
• Work in a well-lit area so you can see and access appliance parts.
• Keep your workspace free of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with wet hands. Make sure the work area is completely dry.
• Check the user manual to see if there are specific installation or safety instructions related to your appliance or replacement part.
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause personal injury.
• Wear insulated work gloves to protect your hands from sharp metal parts and debris.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Always take photos or make a note of wiring terminals or other connections before disconnecting them to make reassembly easier.
• Don’t test live voltage with a multimeter if you’re unfamiliar with how to prevent short-circuiting.

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How to troubleshoot the F13 error code

Follow these steps to clear the F13 error message from your KitchenAid cooktop.

Step 1: Reset the cooktop

Resetting the cooktop is also known as power cycling, and may clear the error if it’s the result of a minor glitch.

1. Unplug the cooktop from the power outlet.
2. Let the cooktop stand unplugged for 2-3 minutes so the circuits can discharge.
3. Reconnect power to the cooktop.

If you still see the F13 code, continue to the next step.

Step 2: Inspect wiring and connections

1. Unplug the cooktop again.
2. Closely inspect all the wiring between the modules. Check for any loose wire terminals, damaged or frayed wires, corroded connections, or pinched cables. If you find any damage, replace the wiring.
3. Make sure all the wire harness connections are firmly fastened to their correct terminals.
4. Once you’ve corrected any issues, power on the cooktop again.

If the error persists, move on to the next step.

Step 3: Replace the touch control module

1. Use your cooktop’s model number to order a new touch control module at AppliancePartsPros.com.
2. Unplug the cooktop from the power outlet.
3. Disconnect the ribbon cable or wiring harness from the old touch control module. Remove any mounting screws that hold it.
4. Carefully detach the old touch control module from the cooktop and discard it.
5. Install the new touch control module in the same position as the original. Make sure it’s oriented correctly.
6. Insert the module ribbon cable into the receptacle on the new module until it clicks into place.
7. Secure the module with original mounting screws or supplied fasteners.
8. Tighten the screws until they’re snug.
9. Reinstall the cooktop glass top and any other parts that were removed earlier.
10. Plug the cooktop back in and see if the F13 error code is gone.

If the F13 error still appears, replace the control board as a last resort.

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More for you

Thank you for reading! We hope this guide helped you get your KitchenAid cooktop working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our thousands of free videos and troubleshooting guides available. If you need replacement parts or some extra help, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, order parts, read our DIY blog, and more.

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