How to fix error code ND on a Samsung front load washer

Is your Samsung front load washer displaying error code ND or 5E? Don’t worry; this is a problem you can fix yourself without needing a costly service call, and we’re here to help you do it like a Pro!

If you find out that you need any replacement parts for your appliance while you’re troubleshooting, you can enter your model number at AppliancePartsPros.com to order them. Most orders arrive in just two business days, and we have thousands of free guides to show you how to install your new parts.

The error code information provided in this article may not apply to your specific appliance model. The disassembly information is based on models starting with WF2.  

What the error code means

The error code ND on a Samsung front load washer indicates that the water level in the washer has failed to drop below the “Reset Water Level” within 15 minutes.

The “Reset Water Level” is a predetermined water level that the washer expects to reach during the draining process. If the water level does not drop below this level within the expected time frame, the washer will trigger the ND error code.

Safety precautions

When working on any appliance, remember to keep safety first. Here are some tips to keep in mind: 

• Always power off and unplug your appliance or switch off the circuit breaker before attempting any maintenance or replacement work. This keeps you safe by preventing any risk of injury from electric shock.
• Wear insulated work gloves to protect your hands from sharp metal parts, pinching hazards and debris.
• Take your time and don’t rush while working to prevent accidents and personal injuries.
• Work in a well-lit area so you can clearly see and access the interior parts.
• Clear your workspace of clutter and other obstacles. Keep children and pets away from the work area.
• Never work on internal parts with bare wet hands. Make sure the work area is completely dry.
• Check your user manual to see if there are specific installation or safety instructions for your part or appliance. 
• Be gentle when handling or removing parts. Excessive force might damage the appliance or cause injury.
• Wear safety glasses when working with chemicals, dust or cleaning large debris to prevent injury. 
• If the appliance has recently been used, give it plenty of time for any heating parts to cool down before working on it. 
• Take pictures or make a note of wiring terminals or other connections before disconnecting to prevent any problems with reassembly.
• When working with wires, avoid touching any exposed wires or terminals. If you need to touch a wire, use a non-conductive tool or wear insulating gloves to prevent electrical shock.
• Turn off the water supply at the outlet before beginning repairs to any appliance parts that hold water. Have towels ready for any residual water in the system when removing parts. 

Tools and materials needed

• Phillips screwdriver
• Flathead screwdriver
• Multimeter

The specific tools required may vary depending on the model of your appliance and the type of fasteners used on it. Always consult the user manual or refer to any specific instructions provided by the manufacturer for the recommended tools for your appliance model.

Check the drain hose

1. Ensure the drain hose is not kinked or twisted, which can restrict water flow.
2. Straighten out any kinks or twists in the drain hose.
3. Check for any obstructions or blockages in the drain hose.
4. If the washer is located in a cold environment, check if the drain hose is frozen, which can prevent water from draining.

Test the drain pump

Watch how to access the drain pump here: How To: Samsung Drain Pump DC31-00054A

LIVE VOLTAGE WARNING: For this test, the appliance needs to be plugged in and powered on. Please be very careful to protect yourself from electric shock, which has the potential to cause serious injuries. Don’t ever test live voltage if you’re uncomfortable using a multimeter.

1. Select a spin cycle on the washer.
2. Using a multimeter, check for AC 120V at the drain pump when the spin cycle is active.
3. Measure the winding resistance of the drain pump motor. The expected reading should be 14.2Ω ± 7%.

PCB test

1. Check the voltage at Pin #3 of the CN3 connector on the PCB. It should read AC 110~120V when the drain pump is operating.
2. Check the voltage at Pin #1 of the CN2 connector and Pin #4 of the CN5 connector. The voltage should read AC 120V when the drain pump is operating.
3. Measure the resistance between the terminals of the drain pump. The expected reading should be approximately 174Ω.

Additional information

Thank you for reading! We hope this guide helped you get your Samsung washer working again.

If you have any other appliance repair needs or projects, don’t hesitate to explore our other troubleshooting guides and videos. 

If you need replacement parts or some extra help with ordering them, grab your model number and head over to AppliancePartsPros.com, where you can chat with a pro, read our DIY blog and more.

Be sure to subscribe to us on YouTube and follow us on Facebook, Twitter and Instagram!