Determined that the heater element was not working and thus irreparable and the entire unit needed to be replaced. Based on the Model # of the refrigerator I was able to go to AppliancePartsPros.com website, identify the new ice maker and determine the total cost including tax and shipping after having called to verify the part with a very helpful and patient APP employee ordered the part. The courier failed to ship when promised, as always, yet that's not APP's fault since I could see they pulled and shipped the part within hours of having completed the order. The step-by-step repair videos available on the APP site were also very helpful.