Our Story
With over 10 million successful repairs and counting, AppliancePartsPros.com has become a trusted name for DIY enthusiasts and professionals alike. But our journey to becoming one of the most popular resources for appliance parts and repair help started humbly in 1999. We began as a small, two-person operation with a basic website and a couple of telephones, driven by a simple yet powerful mission: to empower anyone to fix their own appliances, saving money, reducing waste, and avoiding the financial burden of unnecessary replacements.
In those early days, our focus was on providing more than just parts—we were committed to offering complete solutions. We answered calls from customers who needed not only the right part but also the confidence to carry out their repairs. We provided detailed technical support, often spending over 30 minutes on a single call to ensure our customers felt empowered to fix their appliances. Every interaction was handled with care, from sourcing and packing parts to ensuring timely shipping—because even then, we understood that every minute mattered.
As word of our dedication to customer service and technical expertise spread, so did our business. By 2004, AppliancePartsPros.com had grown significantly, thanks to a redesigned website, a new office, and an expanding team. We evolved from a modest operation into a go-to resource for millions of homeowners looking to save time and money by repairing their appliances themselves.
About Us
Our commitment to innovation and exceptional service has only grown stronger over the years. At AppliancePartsPros.com, we don’t just provide parts; we provide knowledge. We’ve produced thousands of in-house appliance repair and troubleshooting videos to ensure that our customers have the resources they need to successfully complete their repairs. Additionally, our “Pros University” training program equips every team member with the tools and technical expertise required to assist our customers at the highest level.
In 2009, to better serve our expanding customer base, we relocated our call center from California to a historic facility in Cleveland, Tennessee. This move allowed us to scale our operations and deepen our commitment to customer service. Today, over 75 dedicated employees work tirelessly to ensure that every customer interaction reflects the values that have guided us from the start.
As we continue to help millions of people repair their appliances, we remain committed to improving and innovating every step of the way. At AppliancePartsPros.com, customer service isn’t just a department—it’s the heart of everything we do.