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Customer Questions and Answers for Interface Dispenser by Ge

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Manufacturer Part
4.89 (64)
By: Ge
Part Number: OEM13139685
Manufacturer Part Number: WR55X10864

Questions & Answers

For Ge Interface Dispenser (Part Number: OEM13139685)

1 Answer

Ted, "The dispenser assembly consists of the interface, display board, dispenser shield, and duct door functioning parts. The dispenser interface can be removed to access the display board and the dispenser shield mounting screws. The interface is held in place by 4 tabs that hold it to the dispenser recess. To remove the interface, it is necessary to grasp the bottom lip of the interface on either side and gently pull it towards you. (you may want to use a small flat blade screwdriver as a prying tool, but be very careful). There are 3 wire harnesses connected to the display board. Note: The interface and display board are replaced as a complete assembly. When assembling, insert top tabs into the top of dispenser recess first, then snap the bottom into place. The dispenser shield can be removed to access the cradle switch, duct door, duct door solenoid, and dispenser LED lights. The dispenser shield is attached to the dispenser recess with 4 Phillips-head screws." Thanks,

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1 Answer

Frank, Unfortunatley the display cover would not be available as a separate part. The display cover will come with the board for the dispenser.

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1 Answer

Hello Mark, This sounds like an issue with the main board WR55X10956. Of course first check the wiring at the door hinge since this is an area commonly experiencing issues.

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Hans for Model Number PSS26MSWSS

Control board not lighting, seems like no power to board. Saw Bill's question and answer. Removed kick plate and at bottom of hinge see the water line and looks like some kind of filter with a white/blue 2 wire male female plug that is connected. These 2 wires are taped to the water line going up the door. Next I saw a 3 wire plug red/blue/black that is not connected to anything. Just laying there and the plug looks clean, no dirt. Looked for any place this was plugged into or other 3 connector female which this would mate to and cant find anything. Is this normal to have the plug laying there, or is this why the control board is dead. Help please, thanks !!!!

Hesham for Model Number PSC23MSWDSS

Ice maker works but no water, water tank disp asm replaced as it was leaking. still no water. checked lines and water reaches the connector at the bottom of the freezer door but not to the cup nozzle. line inside the freezer door plugged as I could not suck or blow air through it. Took control board off and checked power flow. very little power in the heater line. Is there a heater that prevents water line from freezing in the door and what part do I need to replace? thanks

1 Answer

Hello Hesham. The line is frozen in the door and will need to be thawed out. There is no heater for this model. Sorry.

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Thomas for Model Number PSC23MSWASS

I just got around to installing the new water valve that I had received, part number AP3996264 (WR57X10070).. Unfortunately, it did not restore the water dispenser nor ice maker to working again. After previously bypassing the water filter and checking the water lines for clogs, etc., I thought that the new water valve would remedy the issue. It did not. What is the next step to fixing the problem? Is it replacing the Interface Dispenser, even though all the lights and functions appear to work on it? I have not located step by step instructions or a video on my specific refrigerator model on removing the front panel in front of the interface dispenser. I am worried I may break the front panel. Any guidance would be appreciated. Thank You, Tom G

1 Answer

Thomas, The user interface would have no effect on the water not getting to the icemaker or the dispenser. The most likely cause for the failure would be the filter head assembly if you installed the bypass and still no water comes through.

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1 Answer

Glen, To remove the dispenser interface assembly, a small flat blade screw driver will come in handy, but you have to be careful, don't scratch or gouge any of the other components. "The dispenser interface can be removed to access the display board and the dispenser shield mounting screws. The interface is held in place by 4 tabs that hold it to the dispenser recess. To remove the interface, it is necessary to grasp the bottom lip of the interface on either side and gently pull it towards you. There are 3 wire harnesses connected to the display board. Note: The interface and display board are replaced as a complete assembly. When assembling, insert top tabs into the top of dispenser recess first, then snap the bottom into place."

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1 Answer

Bill, you'll need to check the wiring harness to the dispenser, especially at the freezer bottom door hinge, and behind the kick plate and the freezer door switch,It has to have the proper circuitry to tell the main board to allow the dispenser board to operate. You'll need to check for !2 VDC at the J4 connector on both control boards, pin 2 to pin 3, to verify the main boad circuit is working proper.

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