John January 18, 2024 for Model Number PSC23MSWCSS We are troubleshooting a problem. When requesting ice the other day, the front dispenser displayed random flashing lights, ice dispenser stopped working, and water dispenser stopped working. (The auger motor was heard coming on for a split second during the ice request, then stopped.) The solenoid to the ice flapper door does nothing. Unplugged the unit then plugged back in...the panel lights now show normally, but the above items are still inoperative. The refrigerator/freezer are cooling normally, and the ice maker works fine, just won't dispense. We have replaced the dispenser switch (WR23X10783), but no change. I understand that other options are replacing the dispenser board (WR55X10864), the solenoid, the water valve, or the main control board. Would you have a recommendation? Thanks
1 Answer John, the wires at the door hinge would need to be inspected for any frayed or damaged sections at the door hinge. If the wires are in good condition, the most likely cause of failure would be the dispenser control WR55X10864 based on the information provided. Unfortunately, this part has been discontinued by the manufacturer and is no longer available. Read More...
Ted Mclyman November 05, 2019 for Model Number PSS26MSWASS How do I remove the interface Interface Dispenser Part Number: AP4379892. I need to replace the Ice Dispenser Solenoid Assembly? The video shows a different model.
1 Answer Ted, "The dispenser assembly consists of the interface, display board, dispenser shield, and duct door functioning parts. The dispenser interface can be removed to access the display board and the dispenser shield mounting screws. The interface is held in place by 4 tabs that hold it to the dispenser recess. To remove the interface, it is necessary to grasp the bottom lip of the interface on either side and gently pull it towards you. (you may want to use a small flat blade screwdriver as a prying tool, but be very careful). There are 3 wire harnesses connected to the display board. Note: The interface and display board are replacedas a complete assembly. When assembling, insert top tabs into the top of dispenser recess first, then snap the bottom into place. The dispenser shield can be removed to access the cradle switch, duct door, duct door solenoid, and dispenser LED lights. The dispenser shield is attached to the dispenser recess with 4 Phillips-head screws." Thanks, Read More...
Frank June 24, 2017 for Model Number PSS26MSWA SS I am considering replacement of the interface dispenser for ascetics only. Is just the cover ONLY available?
1 Answer Frank, Unfortunatley the display cover would not be available as a separate part. The display cover will come with the board for the dispenser. Read More...
Mark H. January 01, 2016 for Model Number PSC25MSWASS I can dispenser water but no ice. When I want to dispense ice the interface "key pad" lights bounce around and then whole interface goes blank. The ice buttons have small worn spots. I'm guessing I need to replace the entire interface to fix the problem. Ice is still being made and the rest of the refrigerator works fine.
1 Answer Hello Mark, This sounds like an issue with the main board WR55X10956. Of course first check the wiring at the door hinge since this is an area commonly experiencing issues. Read More...
Hans November 08, 2015 for Model Number PSS26MSWSS Control board not lighting, seems like no power to board. Saw Bill's question and answer. Removed kick plate and at bottom of hinge see the water line and looks like some kind of filter with a white/blue 2 wire male female plug that is connected. These 2 wires are taped to the water line going up the door. Next I saw a 3 wire plug red/blue/black that is not connected to anything. Just laying there and the plug looks clean, no dirt. Looked for any place this was plugged into or other 3 connector female which this would mate to and cant find anything. Is this normal to have the plug laying there, or is this why the control board is dead. Help please, thanks !!!!
Hesham August 20, 2015 for Model Number PSC23MSWDSS Ice maker works but no water, water tank disp asm replaced as it was leaking. still no water. checked lines and water reaches the connector at the bottom of the freezer door but not to the cup nozzle. line inside the freezer door plugged as I could not suck or blow air through it. Took control board off and checked power flow. very little power in the heater line. Is there a heater that prevents water line from freezing in the door and what part do I need to replace? thanks
1 Answer Hello Hesham. The line is frozen in the door and will need to be thawed out. There is no heater for this model. Sorry. Read More...
Thomas July 09, 2014 for Model Number PSC23MSWASS I just got around to installing the new water valve that I had received, part number AP3996264 (WR57X10070).. Unfortunately, it did not restore the water dispenser nor ice maker to working again. After previously bypassing the water filter and checking the water lines for clogs, etc., I thought that the new water valve would remedy the issue. It did not. What is the next step to fixing the problem? Is it replacing the Interface Dispenser, even though all the lights and functions appear to work on it? I have not located step by step instructions or a video on my specific refrigerator model on removing the front panel in front of the interface dispenser. I am worried I may break the front panel. Any guidance would be appreciated. Thank You, Tom G
1 Answer Thomas, The user interface would have no effect on the water not getting to the icemaker or the dispenser. The most likely cause for the failure would be the filter head assembly if you installed the bypass and still no water comes through. Read More...
Glen April 11, 2013 for Model Number pss26mswass how do you get this part out #AP4379892? Does it snap out or is there screws?
1 Answer Glen, To remove the dispenser interface assembly, a small flat blade screw driver will come in handy, but you have to be careful, don't scratch or gouge any of the other components. "The dispenser interface can be removed to access the display board and the dispenser shield mounting screws. The interface is held in place by 4 tabs that hold it to the dispenser recess. To remove the interface, it is necessary to grasp the bottom lip of the interface on either side and gently pull it towards you. There are 3 wire harnesses connected to the display board. Note: The interface and display board are replaced as a complete assembly. When assembling, insert top tabs into the top of dispenser recess first, then snap the bottom into place." Read More...
Bill H August 09, 2012 for Model Number Pss26mswa SMS I replace the interface dispenser panel and board. I replaced the main control board . The interface dispenser board will not power up. No lights,no ice no water, no temp. What part is left that can cause this? Other than that the refrigerator works fine. I bought those parts at this web site. Thanks
1 Answer Bill, you'll need to check the wiring harness to the dispenser, especially at the freezer bottom door hinge, and behind the kick plate and the freezer door switch,It has to have the proper circuitry to tell the main board to allow the dispenser board to operate. You'll need to check for !2 VDC at the J4 connector on both control boards, pin 2 to pin 3, to verify the main boad circuit is working proper. Read More...