Mike February 20, 2020 for Model Number DA97-15217a-00 upper ice maker Ice cubes not falling into the bin. Getting stuck between wall and ice maker weekly. Damn aggravation. I told Lowes I would never buy another Samsung. They gave me a phone number to call but no help. Also, lower ice maker makes cubes (crescents) too large and it dumps as one big block. Is there an adjustable water valve to control the size of the cubes?
1 Answer Mike, if the model number of the appliance could be provided in a new inquiry, this will allow for the most accurate information to be presented. Read More...
Paul Hammom July 04, 2019 for Model Number rf25hmedbsr/aa does the water go through filter before going to ice maker
Mike June 27, 2019 for Model Number RF28HMEDBSR/AA Does part number DA97-14365H come with brass fittings to connect to the water line or do you just use the old ones?
1 Answer Hello Mike, You would either use the old ones or obtain new ones at a hardware store since the brass fittings are plumbing parts and not part of the appliance. Thank you for your patience and understanding in this matter. Read More...
Kelvin June 27, 2019 for Model Number RF28HMEDBSR/AA I changed the water filter from a Culligan water filter to a Samsung filter. After changing the filter no water will dispense. There is a slow leak in the water case filter when the filter is removed. Water will dispense when the filter is removed. What do I need to do to get the water to dispense when the filter is inserted. Will I have to change the water filter case?
1 Answer Kelvin, as there is a small leak when the filter is removed, this would indicate that the bypass valve in the filter case is not seating properly. With this occurring, the filter case assembly DA82-02869A would need to be replaced. In regards to it not dispensing water when the filter is installed, You may want to check to ensure that the gasket on the old filter did not come loose and stay inside of the filter case as this can cause the filter to not seat. If the gasket did not come loose and stay in the filter case, then this would be another indicator that the filter case has failed. Read More...
Mark April 07, 2019 for Model Number rf25hmedbsr/aa I saw another question about water leak under the filter, and it was said the filter head needed replacing. is that the whole filter housing, or something else?
Andy June 03, 2018 for Model Number Samsung RF28HMEDBSR There is a drip coming out of the water dispenser hose. About every 5 seconds. It happened after changing the water filter. Any thoughts on what might have happened Thanks Andy
1 Answer Andy, You would want to make sure that any time the filter is replaced that you run 3 gallons of water through the dispenser. This should get air that is in the lines out as this would be the most likely cause for this dripping issue. Read More...
Mike October 12, 2017 for Model Number RF263BEAEWW/AA The ice maker is freezing up. A ball of ice forms, in the back, above the ice maker after a few days. This grows to freezing up the dispenser also. I defrosted it and removed the ice maker. With the ice maker remove it doesn't appear it be leaking water ( ice maker isn't filling). Do you have repair thoughts and part numbers?
1 Answer Hello Mike. Shine a light around the edges of the ice box and see if you can see the light through the cracks where the ice box meets the cabinet. If so, you will need to use some silicone and fill the cracks in on the unit. Thank you. Read More...
Bigt May 17, 2016 for Model Number RF28HDEDBSR/AA My fridge froze up and after resolving the issue, and replacing the water filter I have a water leak from the water filter housing area. I am using the correct Samsung branded filter and it is fully locking into place, but as soon as I turn the water on, water starts dripping into the drawer below the filter. Is there a seal that I can replace or do i need to replace the filter housing assembly?
Schnell May 14, 2016 for Model Number RFG29PHDWP/XAA Just sent a question without email regarding the water lines feeding into the ice maker assembly. How to disconnect them. is is done from the rear of the unit? or from inside the Ice maker compartment
1 Answer Schnell, You'll be working inside, and at the back of the refrigerator. Before disassembling the Case Water Filter take out water filter and drawers and shelves located on the Case Water Filter. Remove 2 screws. Disconnect the water fixer tube on left top table.push a flat-blade driver between fixer tube and tube fitting. Disconnect the water tube by pulling the tube fitting. Turn the refrigerator to the back and remove 5 screws and loosen 5 hoses. Pull the hose out. Pull the two hose out from the water valve. Pull the Case Water Filter out. Read More...