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Customer Questions and Answers for Electronic Control Board by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18062739
Manufacturer Part Number: WPW10398151

Questions & Answers

For Whirlpool Electronic Control Board (Part Number: OEM18062739)

1 Answer

T, the fan should read 11 Ohms of resistance. As it is reading significantly more, this would indicate the fan motor W11344874 locking up due to higher winding resistance.

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1 Answer

Lynn, If the error code issue is resolved the problem you are having now sounds like a door switch issue. Gain access to the switches by removing the control panel and the switches are located at the top left and right of the door inside the unit. This is a simple continuity test.

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1 Answer

Hello Bob, I'm sorry but to correct a fault code display, we have to know what the display is reading. This could be the microwave power relay and/or the main board.Note the main board also has power supplies for the microwave on it. Pull the tech sheet and compare the fault codes to determine the issue.

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1 Answer

Merwan, With the convection oven not getting to the proper temperature then this issue would be a faulty control board which is part number WPW10398151.

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1 Answer

Hello Sharp, The F6 E0 failure code indicates a condition of lost communication. The following is the procedure for corrective action as described on the tech sheet for the unit: Before proceeding, perform steps 1 through 3 of “To Enter Diagnostics Mode.” Ensure AM software, UI software and EEPROM CHECKSUM versions appear on the lower text line. If AM software and EEPROM versions do not appear, UI and AM may not be communicating. Verify this for the UI. The microwave UI will show the AM software and the EEPROM versions for the microwave appliance manager. 1. Unplug microwave oven or disconnect power. 2. Check both the fuses in the microwave module and the fuse located next to the appliance manager. If either is open or disconnected, it will break contact for the communication line and cause this error. 3. Check microwave module appliance manager for damage on corners of board. Broken traces can cause communication failure. 4. Open the back panels and make sure the P2 and U3 connectors are fully inserted on the microwave user interface and the wide interface board. Make sure the P1 connector on the wide interface board and the P10 connector on the microwave oven appliance manager are inserted. If the P2 (mwo UI) and U3 (wide interface board) are plugged in, go to Step 5. If the P2 (mwo UI) to U3 (wide interface board) connectors are not connected, plug in the connectors and proceed to Step 8. If the P1 (wide interface board) to P10 (microwave appliance manager) connectors are not connected, plug in the connectors and proceed to Step 8. If the P1 (wide interface board) to P10 (microwave appliance manager) are plugged in, go to Step 6. 5. Visually inspect all of the wires between P2 on the microwave user interface and U3 on the wide interface board. Make sure the wires are not cut or pinched. If the wires appear to be intact, perform a continuity check between P2-1 and U3-1 of the microwave user interface (mwo UI) to U3-2 (wide interface board), P2-4 (mwo UI) to U3-4 (wide interface board), and p2-5 (mwo UI) to U3-5 (wide interface board). All the measurements should be less than 5O. If any of these measurements exceed 5O, replace the wiring harness (signal). Ensure all connectors are properly inserted and go to Step 10. If the measurements are less than 5O, reconnect P2, and go to Step 6. 5. Visually inspect all of the wires between P2 on the microwave user interface and U3 on the wide interface board. Make sure the wires are not cut or pinched. If the wires appear to be intact, perform a continuity check between P2-1 and U3-1 of the microwave user interface (mwo UI) to U3-2 (wide interface board), P2-4 (mwo UI) to U3-4 (wide interface board), and p2-5 (mwo UI) to U3-5 (wide interface board). All the measurements should be less than 5O. If any of these measurements exceed 5O, replace the wiring harness (signal). Ensure all connectors are properly inserted and go to Step 10. If the measurements are less than 5O, reconnect P2, and go to Step 6. 6. Visually inspect all wires between P1 on the wide interface board and P10 on the microwave appliance manager. Make sure the wires are not cut or pinched. If the wires appear to be intact, perform a continuity check between P1-1 on the wide interface board to P10-1 on the microwave appliance manager, continuing for P1-2 (wide interface board) to P10-2 (microwave appliance manager), P1-3 to P10-3, P1-4 to P10-4, P1-5 to P 10-5 and finally P1-6 to P10-6. All the measurements should be less than 5O. If any of these measurements exceeds 5O, go to Step 8. If the measurements are less than 5O, reconnect P1 and go to Step 7. 7. Replace the wide interface board. Ensure all connectors are properly seated inserted. Go to Step 10. If the wide interface board has already been replaced and the error has not been corrected, proceed to Step 9. 8. Replace the wiring harness (between P1 and P10) and proceed to Step 10. 9. Replace the microwave appliance manager. Ensure all connectors are properly inserted. Go to Step 10. 10. Replace all parts and panels before operating. 11. Plug in microwave oven or reconnect power. 12. Observe for longer than 1 minute. 13. If the error does not appear, initiate a microwave cycle. Let the cycle run at least 1 minute. If no error occurs, cancel the cycle. The problem has been repaired. If the error occurs again, restart the troubleshooting procedure at Step 1 (except in Step 7, replace the microwave user interface board if the wide interface board and/or microwave appliance manager has already been replaced). If both are replaced the problem has been repaired.

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Randy H. for Model Number KBHS179SSS05

Have an unusual problem with Kitchenaid KBHS179 microwave/convection oven and need help. The convection oven will only take a temperature up to 232 degrees. This is for foods 1,2, or 3. The selection criteria is to select you food type and then the temp location appears and punch that in. After 3 seconds or so, the time location pops up. If you enter above 232 degrees, instead of the time screen popping up, the temp comes back with dashes ready for input again. If you set it at 232, it does work like you would expect. Microwave functions normal as well, but it does seem to take a long time if you microwave with it using the internal sensor for something like a dinner plate or steaming. Any idea what is broken?

1 Answer

Randy, Based on the information it sounds like the control board would be at fault for the temp setting not going past 232 degrees.

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1 Answer

Hello Dave, If you turn off the power first and wear gloves to protect yourself from personal injury, yes, it is that simple.

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