Customer Questions and Answers for Damper by Bosch

Charles, " Although clearance is tight, the rear shock can be removed. Remove the bottom bolt and rotate the shock upwards until there’s access to the three (3) screws holding the top shock bracket to the tub. Carefully remove the three (3) screws and pull the shock and top bracket from the tub. Remove side shock bolts (top / bottom) and slide side shocks from tub." Unless the damage to the damper(s) is obvious (broken or loose screws, bolts, etc.) it sounds more like the tub bearings have failed, or the spinner basket spider/shaft has failed and the spin basket is "tapping" the inside of the outer basket in a spin cycle. You may want to check that component as well.