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Customer Questions and Answers for Guide Roller Assembly by Ge

4.89 (64)
By: Ge
Part Number: OEM11013831
Manufacturer Part Number: WB02X10895

The Guide Roller Assembly is an OEM part for GE microwaves. This assembly includes the rollers and support mechanism that enable the microwave turntable to rotate smoothly. It is crucial for ensuring even cooking and heating by allowing the turntable to spin steadily during operation. The roller glide is a circular plastic ring, approximately 11 inches in diameter. I

Causes of a bad guide roller assembly can include regular wear and tear, accumulation of food debris, or physical damage from heavy items placed on the turntable. These issues can hinder the turntable's rotation, leading to uneven cooking and potential damage to the microwave.

Symptoms of a bad guide roller assembly include:

  • Turntable not rotating or rotating unevenly
  • Grinding or squeaking noises during operation
  • Visible damage or wear on the rollers
  • Food heating unevenly

This GE replacement part is also compatible with Hotpoint, RCA, and some Kenmore models.

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Questions & Answers

For Ge Guide Roller Assembly (Part Number: OEM11013831)

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Answer

Donald, Unfortunately there is not a video for this but to access the plastic cover you would use a putty knife to get between the inner and outer door panel to pop it loose. You would then remove the frame and have access to the plastic cover.

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Answered by AppliancePartsPros.com   |   Monday, January 7, 2019

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