Answer Mr. Bill, the dispenser paddle WR17X13060 would need to be tested for continuity to identify if it may be the cause of failure. With the refrigerator power code unplugged, the paddle would be tested from the wire connecting to red to the wire connecting to black and this should have continuity. Then from the wire connecting to black to the wire connecting to white/grey there should not be continuity until the paddle is pressed. If the continuity test shows as passing, it would be likely that the door control board WR55X44126 has failed or there is a broken wire at the door hinge. Read More... Answered by AppliancePartsPros.com | Monday, July 20, 2020