Nuttaya for Model Number gvw9959kq1 When I run the washer, the basket doesn't spin but I heard that the machine below the tub was spinning. The first time that this thing happened, I could smell like electric burn too. Also when the machine was running from wash to rinse to spin to done, the lid locked light was off. Below I wrote down the time that each thing had happened: Put two small piecies of kitchen rugs into the washer, 8:27 a.m. Sensing was on, lid locked was on, in a few second lid locked light was off then was on again. 8:37 running water, Lid locked was off, and sensing light was on. 8:47 stop running water, change to wash cycle, but the machine was quiet.l 8:52 drained water out, the machine was spinning but not the tub. 8:56 running water 8:57 changed to rinse cycle, had some water in and drained 8:58 changed to spin cycle, quiet until 9:18 a.m. 9:18 Spinning only at the bottom not the tub 9:22 changed to Done and the rugs are still soak wet. What is the problem? Can I fix it myself, what is the part and how much? Thanks.
Answer Hello Nuttaya, This unit needs to be put into the self diagnostic routine. This is fully explained on the tech sheet, (in the control panel or in a plastic bag inside the front of the main cabinet). It is initiated by pressing "SOAK - SOIL LEVEL - SOAK - SOIL LEVEL" within five (5) seconds while the machine is in Standby Mode. This will pull any fault codes which will lead you to the part of the unit experiencing failure. Read More... Answered by AppliancePartsPros.com | Thursday, March 6, 2014