Customer Questions and Answers for Automatic Washer (Direct Drive) - Whirlpool Repair Manuals by Whirlpool

John, You have two(2) choices. 1) Adding Liquid Fabric Softener Manually to Wash Load During the final rinse, wait until the washer has completed filling, press the START/Pause button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/Pause button again to start the washer. 2) To dispense fabric softener in the rinse cycle, this washer has been designed to allow the use of the Downy Ball®† dispenser. Pour a measured amount of Downy® liquid fabric softener into the Downy Ball® dispenser, pull the ring tightly to seal it, and place on top of load. Always follow manufacturer’s directions for correct amount of fabric softener based on your load size. Then select 1 Rinse with Softener option. The Downy Ball® dispenser will automatically release the fabric softener during the rinse cycle. Thanks