Customer Questions and Answers for Refrigerator Ice Maker Assembly by Whirlpool

Hello Leif, There are only two things I can think of that will cause this. One is a malformed separator. The separator is the white plastic par that the harvest rake passes through to harvest and the only fix for this is replacing the separator. Being plastic, there is no way to get it right again. The other thing is an insufficient water fill. This will cause hollow cubes and under-sized cubes. These cubes won't drop correctly and will often get caught up in between the harvest rake fingers and the separator. This is caused by low water pressure or a failing water inlet valve.