Customer Questions and Answers for Range Burner Grate Insert by Whirlpool

Langdon, You have the incorrect part, as best I can tell. " TripleTier® Flame Burner with InstaWok™ Grate The TripleTier® Flame Burner with InstaWok™ Grate is a multifunction burner that produces everything from a rapid boil down to a low simmer. The InstaWok™ Grate supports 12" to 14" (30.5 cm to 35.6 cm) Wok pans and can be flipped over to become a flat grate for use with flat-bottomed cookware. IMPORTANT: The InstaWok™ Grate must be in place when you are using the TripleTier® Flame Burner. To Use the InstaWok™ Grate: 1. Check that the control knob is in the OFF position and the grate is completely cool before handling. 2. Remove grate from cooktop and flip the grate over so that the wok supports are pointing up. 3. Place the wok grate within the supports." If you are missing or have the incorrect parts on your range, here's what you may need : WP9761556CB and or WP9761557CB. Thanks and Good Luck