Customer Questions and Answers for Panel by Whirlpool

Hello Bob, The top layer of the stainless is the only layer that will not rust. If a harsh chemical or rough cleaner, (steel wool, etc) has ever been used on it, it will rust. If you would please call us at 1-877-477-7278, we will set up a return authorization so we can re-ship the part if you ordered it within the past 365 days.