Customer Questions and Answers for Moisture Sensor by Whirlpool

David, If the two metal strips are present on the sensor, you may want to try cleaning the sensor assembly and area with some rubbing alcohol using a cloth or tooth brush. There may be a coating of softner residue on the bars, and cleaning the bars usually solves that issue. If you choose to replace the assembly, you will need to remove the back panel and unclip the retainer clips and remove the wires off the sensor bar terminals. There are still other possibilities, partially restricted vent pipe or hood, and vent thats too short can create an issue as well, there are also the usage cituations, overloaded, mixxed loads, etc.