Karen, Replacing the membrane switch on your slide in range is a bit involved, but not that difficult. First you need to remove power to the range, and you may want to turn off the gas supply at the wall. Slide the range out of the cabinet a few inches, to allow for raising the cooktop panel. Remove the grates, drip pans, etc. from the top, then remove and label the burners WP3412D024-09, grasp the burner and turn it 1/4 turn or 90 degrees to the left. Label and disconnect the igniter and ground wires from all the burners and set them aside. Under each burner, you'll find a small Phillips head screw, you'll need to remove those four screws, be careful, you don't want to snap them off. Once the screws are removed you can take a putty knife or other flat blade tool and slip it into the seam where the cook top me4ets the control panel push in on the spring clip located a couple of inches in from the edge of the cooktop on each side, and lift the cooktop. You can remove the cooktop if you wish, or prop it up with a wooden dowel or similar device. Remove the top burner valve knobs, you can remove the bezels, if you wish but you don't have to. Then remove the screws that attach the control console to the range frame on top, then remove the mounting screws on the inside of the panel on the bottom and slide the control panel out enough to disconnect the wire harness from the ERC/Clock, then remove the panel from the range. Disconnect the key pad ribbon from the clock, and remove the screws that hold the clock brackets to the control panel. You'll need a blow dryer to heat the membrane switch on the control panel then lift up one corner of the switch assembly and remove the assembly from the control panel. Clean the area using rubbing alcohol and remove all the residual adhesive from the panel. Insert the new ribbon through the slot in the control panel, remove the paper backing from the new membrane switch and carefully place it in position and press it into place. You can warm the new pad to help the adhesive adhere the new membrane assembly to the control panel, but you have to be careful, you don't want to get it too hot, just enough to remove any wrinkles or creases and soften the adhesive. Reverse the procedure return power and gas to the stove and check for operation.