First the diagram of the washer parts was very helpful. Then, the ordering process was extremely simple. The items arrived right on time and in perfect condition. We set up a work station in the garage and fixed everything in about half and hour. It was such a relief to have a working washer again. The videos on the website we're very reassuring. And when they said, "This is a simple repair..." It was nice that it was actually true. In the end, we spent like $350 and like half an hour to repair a very nice washer when the warranty didn't come through. It is very satisfying to repair the washer, rather than just buy a new one and throw the old one away.