My ice dispenser was not dispensing the ice cubes correctly. I googled my Kenmore Elite model number and found AppliancePartsPros.com. I looked over the parts diagrams for my ice maker/dispenser. I reviewed the individual parts and found that many parts had a description of the issues that would necessitate the part replacement. Some parts also included videos of how to remove and install the part. These were excellent videos. I ended up replacing the ice dispenser door motor (which was probably the main bad part), the cap assembly and the dispenser lever retainer. The ice dispenser has been working flawlessly. If it weren't for the videos, I would probably still be working on it or would have broken something else.