I sent pictures to ChatGPT, told it the problem, and asked for a possible diagnosis. ChatGPT walked me through what to check for—- I looked at what ChatGPT suggested, and I concluded that the pump was either broken or worn out. I made the decision to spend for the pump and shipping. The amazing thing is that instead of arriving Monday it arrived on Saturday. I was able to complete the repair with the help of ChatGPT so that I could do washing on Saturday night before I went out of town. I am so excited for Appliancepartspros.com Customer Service and their quick mailing of the part to my home. Your great Customer Service along with ChatGPT allowed me, a 63 year-old lady, to repair her six-year-old Speed Queen washer, probably saving me about $500 on the repair.