As a woman who has no experience with "fixing" anything, I was tempted to contact an repairman - until I learned the cost would be more than $150 in total! Through your website, I was able to determine what went wrong, what part was required for repair and how to fix it myself. I followed easy instructions on the youtube video provided and repair my own dishwasher! I am quite pleased with myself and feel more confident about future "do it yourself" projects. Needless to say, appliancepartspros is now top on my "favorites" list. :-)