First, let me sy that this is not the first time this happened to me. I used AppliancePartsPros two years ago. Washer broke, and was ready to sink over $800 on a new one until a friend of mine suggested fixing it myself. I said 'how am I supposed to do that?'. I had taken my old washer apart several years ago and could not get it back together so I was hesitant to even think about trying it. My friend directed me to AppliancePartsPros.com and I watched their videos and saw how easy it was to change the affected parts. The issue I was having could have been caused by two things, the direct drive motor coupling or the clutch. I elected to buy both parts anyway because the washer was several years old and replacing those parts couldn't hurt. I also replaced the 'dog ears' on the agitator as well. All of their videos were spot on and I was able to get my washer working again. I went from spending $800 to only $50 on parts. It took me about an hour or so to swap out the parts. I propped my laptop by the washer, unhooked it while watching the video and fixed it step by step. It lasted for about 2 years, but that is because we tend to really overload the washer, which isn't a good thing to do. This time, I bought the same parts again and swapped them out in about 45 minutes. The washer is working again and I didn't have to buy another one. It was really simple to do and I will keep fixing it until the motor or the gearbox goes. Save yourself money and fix it yourself. Oh, by the way, Sears wanted to charge me $79 to look at it and about $200 to fix it... Do it yourself and save your money. Thanks Appliance Parts Pros!