Ordered replacement parts from your company. Watched video on how to replace the parts. Requested next day delivery (a bit expensive). Called a number for assistance to make sure the parts I was going to order would work with my machine, since they were a different brand. The person I talked to was extremely helpful. She verified the parts would work, and then placed the order for me. I was very happy with the experience and would definitely order from you again if I had another repair to make. Probably saved me a bunch of $$ not having to call a repair person to come to the house!