Keith H Mount Airy. , NC January 12, 2020 Broken crisper drawer and broken microwave handle No tools needed for the drawer. All I needed was a Phillips head screw driver for microwave handle. I bought both parts from amazon and had the correct part numbers but they sent wrong parts. Your company provided the correct parts in a timely manner at a fair price. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes