Jennifer N El Dorado Hills , CA August 26, 2017 Appliance: Model WHIRLPOOL STAINLESS SIDE BY SIDE Broken door handle The first handle that was sent I was unable to install as the set screw receptacle was stripped or misalinged. I called customer service and a new one was sent immediately. Second unit installed perfectly. Replaced with new one with Allen key 52 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes