Nancy F Okatie , SC March 21, 2016 Appliance: General Electric Microwave ZE2160SF04 Ge Microwave Ze2160sf04: A broken glass tray and broken guide roller assembly. How to replace Tray. Searched on line for replacement parts and ordered the items I needed. The website was very easy to use and there was confirmation that I was ordering the correct items for my appliance model number. Shipping was very fast--ordered on Monday and the items were delivered on Wednesday. Great customer service. 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes