I ordered a replacement handle and screws. The process was very easy with the help of one of your "pros" who found all the parts needed and took my order. I didn't realize I was getting both a refrigerator door handle and a freezer door handle in one set, but now we have the freezer handle if we need it. Removing the old handle and installing the replacement was very easy. It looks great, in fact the replacement is metal, whereas the original was plastic, so it looks better than it ever did!