Eleanor M Newton , CT March 08, 2016 Broken outer glass I have to say that Appliance Parts Pros offered exceptional service. I seriously called late afternoon on a Friday afternoon and received the part by Saturday at noon - regular shipping method! Corey is a knowledgable, patient and astute representative who was able to identify my needs very promptly. We used a screwdriver and a video tutorial online to help us with the replacement process. Vet simple and highly recommended! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes