James S Westfield , MA March 12, 2016 Appliance: Model DDE5100RALWH Broken rotary switch The video did not covered the switch I needed, however, the repair only took 5 minutes. When I called Tech Services they were quite helpful and found the correct switch. It arrived in the mail in just 3 days! very pleased as my wife is happy. Jim Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes