Linda N Winston-Salemt , NC May 01, 2020 Appliance: Model LFX28978ST (00) Broken storage trays in the refrigerator door First, I provided my model, serial number which is conveniently located on the inside of my appliance. Next I entered my information and you popped up exactly what I needed! Just that simple. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes