Ordered new part from APP on 11/29/18 which I received in just a few days. It was placed on my workbench which I stared @ daily for the best part of 60 days. I'm very mechanically inclined but after watching the you tube videos became bewildered with all the plastic hooks on the inner frame. Not to worry as they pop off very easily with a 1 1/2" putty knife if you are careful. I started @ 11:45 am & finished @ 12:05 pm including a slight delay with one of the handle screws. A little WD 40 goes a long way. When installing the handle on the new door frame I used small, thin plastic washers a tad bigger than the hole in the door for the screw to help prevent the screws form pulling out of the door frame again & for a little more rigidity. This easy fix saved me a good $300.00 for the parts & labor of a service man.